Advanced Administration for Unified Communications Manager and Features (AAUCMF) is a 5-day instructor led
course that is intended for experienced unified communications administrators who need in-depth knowledge of
Cisco Unified Communications Manager advanced features, services, and troubleshooting. This course is intended
to be a follow-on course to ACUCM+AUC, and combines elements from off-the-shelf courses CVOICE, ICOMM, CIPT
2 and TVOICE as well as additional material developed exclusively by Sunset Learning Institute.
Advanced Contact Center Express Scripting Labs (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for
experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting
techniques using complex script steps to resolve sophisticated contact center requirements. This course addresses the steps
in the Script Editor pallet as well as scripting techniques involving databases, HTTP, XML, VXML, Java Objects, and Finesse
Administering Cisco Unified Communications Manager (ACUCM) v12.5 provides system administrators and
networking professionals with an understanding of the Cisco Unified Communications Manager System. This course
teaches the concepts of IP telephony based in system administration, including its function, features, and
configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves
the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans,
digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the
The course is geared to individuals that will be using and managing the system and performing administration for
Level 1 and Level 2 support.
After successfully completing this class, students will be able to perform the tasks associated with the adds, moves
and changes and reporting within the contact center, and in addition take a complex business case from concept
through call flow to a working deployment.
The Understanding Cisco Cybersecurity Operations Fundamentals (CBROPS) v1.0 course teaches you security concepts, common network and application operations and attacks, and the types of data needed to investigate security incidents. This course teaches you how to monitor alerts and breaches, and how to understand and follow established procedures for response to alerts converted to incidents. Through a combination of lecture, hands-on labs, and self-study, you will learn the essential skills, concepts, and technologies to be a contributing member of a cybersecurity operations center (SOC) including understanding the IT infrastructure, operations, and vulnerabilities. This course helps you prepare for the Cisco Certified CyberOps Associate certification and the role of a Junior or Entry-level cybersecurity operations analyst in a SOC.
cBR-8 is the next generation in Cisco’s series of CMTS (Cable Modem Termination System)
platforms. Cisco’s uBR 10K (Universal Broadband Router) previously offered industry-leading CMTS
functionality – the cBR-8 is now Cisco’s flagship CMTS offering. The Cisco cBR-8 CCAP (Converged Cable
Access Platform) CMTS provides many technology advancements and performance enhancements, while
reducing the overall cost per subscriber. These advanced capabilities include: four times the capacity
(number of cable modems/subscribers per CMTS) at double the speed of currently available DOCSIS 3.0
The cBR-8 provides maximum flexibility for the future adoption of innovative network
architectures including Remote PHY (RPHY), SDN, and Virtual CMTS (vCMTS). The cBR-8’s native support of
DOCSIS 3.1 allows cable operators to deliver ultra-broadband services with maximum downstream
speeds approaching 10 Gbps per subscriber and 1 Gbps upstream. Note: Cisco 10K supports all versions
up to DOCSIS 3.0. cBR-8 supports up to 3.1.
The Administering Cisco Contact Center Enterprise is a 4-day course presented to CCE Administration personnel involved with “Day 2” support of a CCE solution deployment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound CCE environment. This course is intended for those administering the solution, or who may be responsible for Tier 1 support of the CCE solution. CCEF or equivalent knowledge is a prerequisite for this course.
This course is intended for those performing advanced administration of the CCE solution, or who may be responsible for Tier 2 support. The overall goal of this course is to learn advanced administration tasks associated with the CCE solution through a deeper exposure of the technical operational requirements and the tools used to configure and ensure CCE solution functionality. CCEF and CCEA or equivalent knowledge are prerequisites for this course.
In this 4-day hands-on course students will discover how to deploy Cisco Enterprise Chat and Email into an existing Packaged Contact Center environment. The course covers the details needed to prepare an both CCE and ECE environments for the integration and configurations steps required to do the actual integration. Students will gain experience with the operations and administration tasks required for initial ECE deployment as well as ongoing system administration such as enabling SSO, importing objects, preparing queues and workflows, using the scripting tool, generating reports, enabling system logs for troubleshooting. Students will also see how to implement features that enhance ECE operations for Agents. This course also describes feature enhancements that will be available in ECE 12.0. This course is designed for partners and customers responsible for deploying and administering ECE in the PCCE environment.
This course is an architectural overview of the CCE Solution components and deployment models. The course is intended for all Admin and Deployment audiences as well as Management and Executives in order to understand the business application of the CCE solution. For Admin and Deployment audiences, the course provides framework around the interrelationship between both core and optional components required to affectively configure, support, deploy and troubleshoot the CCE solution.
The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.
This is a 2-day ILT course supporting end-to-end reporting solutions in CCE using Cisco Unified Intelligence Center. This course is designed to assist customers and partners in the task of creating reports and managing disparate data sources. CCEF and CCEA or equivalent knowledge are prerequisites for this course.
This Troubleshooting Cisco Contact Center Enterprise course is focused on Day 2 support of a PCCE deployment by Tier 3 support personnel. The course identifies processes and tools used to identify and diagnose common deployment issues so that support personnel can then select optimal methods to resolve those issues.
The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) v1.0 course covers advanced call
control and mobility services. You will learn how to use Cisco® Unified Communications Manager features to
consolidate your communications infrastructure into a scalable, portable, and secure collaboration solution.
Through a combination of lessons and hands-on experiences, you will also learn about a wealth of other features
such as Globalized Call Routing, Global Dial Plan Replication, Cisco Unified Mobility, Cisco Extension Mobility, Device
Mobility, Session Initiation Protocol Uniform Resource Identifier (SIP/ URI) call routing, Call Admission Control, Cisco
Unified Communications Manager Express and Survivable Remote Site Telephony (SRST) gateway technologies,
Cisco Unified Board Element Call deployments, signaling and media protocols, call coverage, and time of day routing.
The Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) v1.0 course provides you with knowledge
about Cisco® Expressway Series solutions enabling business-to-business (B2B) calls, Cisco Mobile, remote access,
authentication options, and additional Cisco Expressway Series features. Through a combination of lessons and
hands-on labs, you will learn how to leverage collaborative technology to access secure, collaborative work supports
including video, voice, content, and remote workloads. This course also prepares you for the 300-820 Implementing
Cisco Collaboration Cloud and Edge Solutions (CLCEI) exam.
The Implementing Cisco Collaboration Core Technologies (CLCOR) v1.0 course helps you prepare for the Cisco®
CCNP® Collaboration and CCIE® Collaboration certifications, and advanced-level roles focused on the
implementation and operation of Cisco collaboration solutions.
The Understanding Cisco Collaboration Foundations (CLFNDU) 1.0 course gives you the skills and knowledge needed
to administer and support a simple, single-site Cisco® Unified Communications Manager (CM) solution with Session
Initiation Protocol (SIP) gateway. The course covers initial parameters, management of devices including phones and
video endpoints, management of users, and management of media resources, as well as Cisco Unified
Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial
plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service
The Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills
to streamline communication protocol, strengthen compliance measures, and enhance your communication
systems and devices with knowledge about Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity®
Connection and Cisco Unity Express, and Application clients. Through a combination of lessons and hands-on
training, you acquire the skills to maximize the agility of robust management systems. This course will prepare you
for 300-810 Implementing Cisco Collaboration Applications (CLICA).
Cisco Prime Cable Provisioning [also known as Cisco Broadband Access Center (BAC)]
provides a single platform for simplified management of cable subscriber devices and automated service
provisioning. BAC functionality is now available as a component of Cisco’s PRIME suite of network
Cisco Prime Cable Provisioning [also known as Cisco Broadband Access Center (BAC)] provides a single
platform for simplified management of cable subscriber devices and automated service provisioning. It
offers a centralized platform to control and configure CPE devices. Services include data provisioning for
residential home gateways, cable modems, and set-top boxes as well as voice provisioning for media
termination adapters (MTAs) and digital voice adapters (DVAs). The platform also supports voice and
data provisioning for Ethernet passive optical network (EPON) devices.
The Cisco Prime® Network Registrar (PNR) Version 8.x/9.x instructor-led course provides you
with the advanced knowledge and skill sets required to successfully deploy, maintain, and troubleshoot
Cisco Prime Network Registrar in a typical network environment. You will learn the fundamental concepts
upon which the DHCP and DNS servers are based – this solidifies your understanding of how to
troubleshoot and solve problems relating to installation and configuration. You will configure Dynamic Host
Configuration Protocol (DHCP) and Domain Name System (DNS) servers. In addition, you will use a system
command line interface (CLI) to monitor the health, status, and functionality of DHCP, DNS, Trivial File
Transfer Protocol (TFTP), and other servers.
CVPD-Java is a hands-on programming course teaching participant to extend the functionality of CVP Call Studio using the CVP Java API. Participants will learn to write, compile, deploy and maintain custom elements, say it smarts, and other components for Call Studio and VXML Server in the CVP environment. Participants must be familiar with Call Studio and know a small amount of Java or similar programming language.
CVP Development and Scripting – Part 1 is part of the Cisco UCCE with CVP suite of Contact Centre training classes.
CVPDS-1 teaches each student to use the features of Call Studio to build self-service IVR applications and to run and
maintain them on the CVP VXML Server, and to interface with UCCE/ICM scripts.
CVPD Scripting-Part2 provides in-depth coverage and hands-on practice of the more advanced programming topics
speech recognition application, and advanced event handling.
The Implementing Cisco Application Centric Infrastructure (DCACI) v1.0 course show you how to deploy and manage
the Cisco® Nexus® 9000 Series Switches in Cisco Application Centric Infrastructure (Cisco ACI®) mode. The course
gives you the knowledge and skills to configure and manage Cisco Nexus 9000 Series Switches in ACI mode, how to
connect the Cisco ACI fabric to external networks and services, and fundamentals of Virtual Machine Manager
(VMM) integration. You will gain hands-on practice implementing key capabilities such as fabric discovery, policies,
connectivity, VMM integration, and more.
The Implementing and Operating Cisco Data Center Core Technologies (DCCOR) v1.0 course helps you prepare for
the Cisco® CCNP® Data Center and CCIE® Data Center certifications and for advanced-level data center roles. In this
course, you will master the skills and technologies you need to implement data center compute, LAN and SAN
infrastructure. You will also learn the essentials of automation and security in data centers. You will get hands-on
experience with deploying, securing, operating, and maintaining Cisco data center infrastructure including: Cisco
MDS Switches and Cisco Nexus Switches; Cisco Unified Computing System™ (Cisco UCS®) B-Series Blade Servers, and
Cisco UCS C-Series Rack Servers.
The Configuring Cisco Unified Computing System (DCCUCS) v1.0 shows you how to deploy, secure, operate, and
maintain Cisco Unified Computing System™ (Cisco UCS®) B-series blade servers, Cisco UCS C-Series, and S-Series rack
servers for use in data centers. You will learn how to implement management and orchestration software for Cisco
UCS. You will gain hands-on practice: configuring key features of Cisco UCS, Cisco UCS Director, and Cisco UCS
Manager; implementing UCS management software including Cisco UCS Manager and Cisco Intersight™; and more.
The Understanding Cisco Data Center Foundations (DCFNDU) v1.0 course helps you prepare for entry-level data
center roles. In this course, you will learn the foundational knowledge and skills you need to configure Cisco® data
center technologies including networking, virtualization, storage area networking, and unified computing. You will
get an introduction to Cisco Application Centric Infrastructure (Cisco ACI), automation and cloud computing. You will
get hands-on experience with configuring features on Cisco Nexus Operating System (Cisco NX-OS) and Cisco Unified
Computing System (Cisco UCS).
The Designing Cisco Data Center Infrastructure (DCID) v7.0 course helps you master design and deployment options focused on Cisco® data center solutions and technologies across network, compute, virtualization, storage area networks, automation, and security. You will learn design practices for the Cisco Unified Computing System™ (Cisco UCS®) solution based on Cisco UCS B-Series and C-Series servers, Cisco UCS Manager, and Cisco Unified Fabric. You will also gain design experience with network management technologies including Cisco UCS Manager, Cisco Data Center Network Manager (DCNM), and Cisco UCS Director. You can expect theoretical content as well as design-oriented case studies in the form of activities.
This course helps you prepare to take the exam, Designing Cisco Data Center Infrastructure (300-610 DCID), which leads to the new CCNP® Data Center and the Cisco Certified Specialist - Data Center Design certifications.
Implementing the Cisco Nexus 9000 (DCINX9K) is a 2-day, hands-on course that focuses on deployment and
operations of the Cisco Nexus 9000 Series switches. Participants will learn how to configure and manage Cisco Nexus
9000 Series switches using the NX-OS CLI, Python scripts, bash shell, NX-API, and Open-Flow. Nexus 9000 switches
are highly programmable, high density 1/10/40G Ethernet switches that offer highest performance, extensibility to
100GE switching, lowest cost per port and extremely high flexibility and programmability for next generation
automation and orchestration. Nexus 9000 Switches build on existing NX-OS technology to bring two new data
center network deployment options for customers. This course focuses on the first deployment option, known as
The Troubleshooting Cisco Data Center Infrastructure (DCIT) v7.0 course shows you how to troubleshoot LAN, SAN, Cisco Data Center Unified Fabric, Cisco Unified Computing System (UCS), and Cisco Application-Centric Infrastructure (ACI). You will learn methodologies and tools to identify issues that may occur in data center network architecture. You will get extensive hands-on practice troubleshooting installation, configuration and interconnectivity issues on Cisco MDS switches, Cisco Nexus switches, Cisco Fabric Extenders (FEXs), Cisco UCS, Cisco ACI, and more.
This course helps prepare you to take the exam, Troubleshooting Cisco Data Center Infrastructure (300-615 DCIT), which leads to CCNP Data Center and the Cisco Certified Specialist - Data Center Operations certifications. The exam will be available beginning February 24, 2020.
The Introducing Cisco Unified Computing System (DCIUCS) v1.0 is an introductory course that shows you how to
deploy, secure, operate, and maintain the Cisco Unified Computing system (Cisco UCS®) B-Series blade servers, Cisco
UCS C-Series and S-Series rack servers, and Cisco HyperFlex™ product family for use in data centers. You will gain
hands-on practice on basic Cisco UCS server configuration, performing backup and restore activities, and more.
The Configuring Cisco MDS 9000 Series Switches (DCMDS) v3.5 course shows you how to implement, manage, and troubleshoot Cisco® MDS 9000 Series Switches, to build highly available, scalable storage networks. Through expert instruction and extensive hands-on practice, you will learn how to deploy and use capabilities such as Virtual Storage Area Networks (VSANs), Role-Based Access Control (RBAC), N-Port Virtualization (NPV) fabric security, zoning, automation with NX-API, Slow Drain Analysis, SAN analytics, Fibre Channel over TCP/IP (FCIP) tunnels, and more. You will learn how to configure and implement platform features and learn troubleshooting techniques pertaining to Fibre Channel (FC) domains, firmware upgrades, zones, and zone mergers.
This course helps you prepare to take the exam, Implementing Cisco Storage Area Networking (300-625 DCSAN), which leads to CCNP Data Center and the Certified Specialist - Data Center SAN Implementation certifications.
The Implementing Cisco NX-OS Switches and Fabrics in the Data Center (DCNX) v1.0 course gives you a detailed understanding of the Cisco® Nexus switch platform and teaches you how to install, configure, and manage Cisco Nexus® switch platforms in a scalable, highly available environment. Through a combination of lectures and handson labs, you will learn how to describe various aspects of the Cisco Nexus product families and platforms, including implementation, management, security, programmability, and storage. Additionally, you will learn how to configure device aliases and zoning, Fibre Channel over Ethernet (FCoE), and N-Port Identifier Virtualization (NPIV), and N-Port Virtualization (NPV) modes.
Administering Cisco Data Center Unified Computing System (DCUCA) is a 4-day instructor-led course. In this Cisco UCS server training course, you will become experienced with the administration and troubleshooting of Cisco Unified Computing System (UCS) B-Series and C-Series servers. This custom-built Cisco UCS training class was developed by NterOne using the best lessons from all available Cisco server courses to maximize the learning experience for individuals who want to focus on day-to-day administration using Cisco UCS Manager as the primary interface.
Using real-world scenarios and examples, this Cisco training course will explore all of the components of the UCS BSeries and C-Series solutions from a day to day administrative point of view. Learn C-Series standalone, C-Series under UCS Manager, B-Series administration, troubleshooting, and management tools used to support basic UCS and multi-cluster support with UCS Central. Learn more about administering Cisco Data Center Unified Computing System and the course outline below.
The Implementing Cisco Data Center Unified Computing (DCUCI) course is designed to help students prepare for the Cisco CCNP Data Center certification and for professional-level data center roles. The focus of this skills-building course is on deploying, securing, operating, and maintaining the Cisco Unified Computing System (UCS) B-Series Blade Servers and UCS C-Series Rack Servers for use in data centers. The extensively hands-on course covers configuring and managing Cisco UCS servers using unified I/O networking for LAN and SAN connectivity, virtualizing server hardware identifiers to enable rapid recovery of server operating system images, and more!
The Developing Applications Using Cisco Core Platforms and APIs (DEVCOR) v1.0 course helps you prepare for Cisco DevNet Professional certification and for professional-level network automation engineer roles. You will learn how to implement network applications using Cisco® platforms as a base, from initial software design to diverse system integration, as well as testing and deployment automation. The course gives you hands-on experience solving realworld problems using Cisco Application Programming Interfaces (APIs) and modern development tools.
This course helps you prepare to take the 350-901 Developing Applications Using Cisco Core Platforms and APIs (DEVCOR) exam. By passing this exam, you satisfy the core exam requirement toward the Cisco Certified DevNet Professional, and you earn the Cisco Certified DevNet Specialist – Core certification.
This course will help you:
• Take full advantage of the network and software development practices when you implement applications to fulfill business needs
• Gain proficiency with applications, automation, and Cisco platforms
• Prepare for the 350-901 DEVCOR exam, which satisfies the core exam requirement toward Cisco Certified DevNet Professional, and earns Cisco Certified DevNet Specialist – Core
Monitoring and Troubleshooting Network Performance using Cisco DNA Center with Assurance is a 3-day course which provides students with the skills to implement, monitor, troubleshoot, and remediate network infrastructure, applications, and devices using Cisco DNA Center Assurance tools and techniques
The course begins with an examination of SIP Request and Response messages, their purpose, their meanings. We examine the Session Description Protocol (SDP) offers and answers. We explain SIP early offer and SIP early media. We also cover the purpose and configuration of Media Termination Points (MTP) and transcoders in our SIP deployments. We examine the headers that makeup all SIP messages.
Next, we examine the features and capabilities of CUCM SIP trunks. We cover the purpose of options available on the CUCM SIP Profiles that are used for trunks and line-side endpoint configurations. We will configure SIP URI dialing on CUCM. We will use ILS, GDPR, and an SME server to dynamically distribute the dial plan among multiple CUCM clusters. We configure the Cisco SIP Proxy to route enterprise calls.
We will configure Session Border Controllers (CUBES) for a variety of connective purposes. We will demonstrate how the use of E.164 Pattern Maps and Server-Groups will significantly improve and simplify the CUBE configuration. We examine the call routing logic of both inbound and outbound dial peers. We configure Voice Translation Profiles and Dial Peer Groups. We configure URI Call Routing on the CUBE and demonstrate how Provisioning Policies allow administrators to select outbound dial peers based on inbound dial-peer matching. We show you how to configure SIP Normalization on both the CUBE and CUCM, as well as how to configure the SIP OPTIONS ping keepalive feature.
In this course, we will spend an extensive amount of time Troubleshooting SIP calls. We will demonstrate many ways to collect SIP Traces and Debugs and show you how to use diagnostic programs that are available to examine and understand the various SIP debug and trace output.
Finally, you will configure a summary lab that will challenge you to use the knowledge and skills you will have learned throughout the course. You will configure an end-to-end SIP solution using multiple CUCM clusters and CUBEs. You will fulfill a list of SIP configuration requirements like what you will encounter in your real-world collaboration deployment.
Engineering Cisco Meraki Solutions Part 1 (ECMS1) v1.1 is a 1-day course that equips you with the knowledge and skills to confidently operate Cisco Meraki solutions as a unified management system of an entire network from a centralized dashboard.
Through a full day of instruction including live demos and guided lab practice, you will learn how to implement core configurations for a full stack solution in the Meraki Dashboard and leverage essential Meraki Dashboard tools to enforce device security policies, deploy software and apps, and perform remote, live troubleshooting on managed devices. This is the first of two courses that prepare you to take the Cisco Meraki Solutions Specialist certification exam. This course, along with ECMS - Part 2 prepares you for the exam #500-220.
The Implementing Cisco Enterprise Advanced Routing and Services (ENARSI) v1.0 gives you the knowledge you need
to install, configure, operate, and troubleshoot an enterprise network. This course covers advanced routing and
infrastructure technologies, expanding on the topics covered in the Implementing and Operating Cisco Enterprise
Network Core Technologies (ENCOR) v1.0 course.
This hands-on course covers many features of the Cisco IOS XE platform and describes how to manage devices from
a single dashboard, the Cisco DNA Center. You will learn how to use the Cisco Catalyst 9000 family of switches to
enable Software Defined Access (SD-Access) and provide end-to-end security and automation with centralized
management using DNA Center.
The Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.0 course gives you the
knowledge and skills needed to configure, troubleshoot, and manage enterprise wired and wireless networks. You’ll
also learn to implement security principles within an enterprise network and how to overlay network design by using
solutions such as SD-Access and SD-WAN.
The Implementing Cisco SD-WAN Solutions (ENSDWI) v2.0 course gives you training about how to design, deploy, configure, and manage your Cisco® Software-Defined WAN (SD-WAN) solution in a large-scale live network, including how to migrate from legacy WAN to SD-WAN. You will learn best practices for configuring routing protocols in the data center and the branch, as well as how to implement advanced control, data, and application-aware policies. The course also covers SD-WAN deployment and migration options, placement of controllers, how to deploy WAN Edge devices, and how to configure Direct Internet Access (DIA) breakout. The course looks at the different Cisco SD-WAN security options available, such as application-aware enterprise firewall, Intrusion Prevention System (IPS), URL filtering, Cisco Advanced Malware Protection (AMP), Secure Sockets Layer/Transport Layer Security (SSL/TLS) proxy, and Cisco Umbrella® Secure Internet Gateway (SIG).
This course helps you prepare to take the Implementing Cisco SD-WAN Solutions (300-415 ENSDWI) exam which is part of the CCNP® Enterprise certification. You will also earn 32 Continuing Education (CE) credits toward recertification.
This course will help you learn to use Cisco SD-WAN to:
• Establish a transport-independent WAN for lower cost and higher flexibility
• Meet Service Level Agreements (SLAs) for business-critical and real-time applications
• Provide secure end-to-end segmentation for protecting critical enterprise compute resources
• Extend seamlessly into the public cloud
• Optimize the user experience for Software-as-a-Service (SaaS) applications
• Earn 32 CE credits toward recertification
The Designing Cisco Enterprise Networks (ENSLD) v1.0 course gives you the knowledge and skills you need to design an enterprise network. This course serves as a deep dive into enterprise network design and expands on the topics covered in the Implementing and Operating Cisco® Enterprise Network Core Technologies (ENCOR) v1.0 course.
This course also helps you prepare to take the exam, Designing Cisco Enterprise Networks v1.0 (ENSLD 300-420), which is part of the CCNP Enterprise and Cisco Certified Specialist - Enterprise Design certifications.
The Designing Cisco Enterprise Wireless Networks (ENWLSD) v1.0 course gives you the knowledge you need to
design Cisco® wireless networks. The course covers design specifics from scenario design concepts through the
installation phase and into post-deployment validation.
The Implementing Cisco Enterprise Wireless Networks (ENWLSI) v1.0 course gives you the knowledge and skills
needed to secure wireless network infrastructure and troubleshoot any related issues. You’ll learn how to implement
and secure a wireless network infrastructure and use Cisco Identity Service Engine (ISE), Cisco Prime Infrastructure
(PI), and Cisco Connect Mobile Experience to monitor and troubleshoot network issues.
Implementing Cisco Emergency Responder (ICER) is a 2-day course that provides students with best
practice information on how to install, configure, operate and maintain Cisco Emergency Responder in a
Cisco Unified Communications environment. Focusing on core administrative skills, you will learn to
configure Cisco Unified Communications (CUCM) for integration with CER and to configure emergency
response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route
enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management.
Multiprotocol Label Switching integrates the performance and traffic-management capabilities of data link
Layer 2 with the scalability and flexibility of network Layer 3 routing. So, when used in conjunction with other
standard technologies, MPLS gives the ability to support value-added features and service offerings.
Using Prime Infrastructure to Manage Wireless Networks (PIMWN) is an updated version of the (NMENPI and WMNGI). PIMWM focuses on using Cisco Prime Infrastructure Release 3.3 to manage Cisco wireless networks. You will begin by learning about Cisco Prime Infrastructure dashboards that give you a quick view of devices, performance information, and various incidents. In addition, you will learn to perform device management operations such as adding devices, running discovery, managing network inventories, groups, and software images, configuring device archives, and auditing configuration change on devices. Create maps using Next Generation site maps that were introduced in Cisco Prime Infrastructure Release 3.2. Effectively manage devices by creating composite templates or using predefined templates. Create a lobby ambassador and configure guest user accounts to provide secure guest access. Also, implementing the guest access feature set and controller-based features such as Bonjour Services and Application Visibility & Control. Implement local profiling and policies on the 2504 wireless LAN controller. Learn to monitor and troubleshoot your network by monitoring devices, interfaces, and the wireless network. Create reports, view saved report templates, and run scheduled reports to provide information about the system and network health.
PIMWN provides hands-on labs that cover controller firmware release 8.0 as well as Cisco Prime Infrastructure software release 3.2. All labs are hands-on labs via remote access, using real Cisco gear.
Implementing Cisco Quality of Service (QOS) v2.5 provides learners with in-depth knowledge of QoS requirements,
conceptual models such as best effort, IntServ, and DiffServ, and the implementation of QoS on Cisco platforms. The
curriculum covers the theory of QoS, design issues, and configuration of various QoS mechanisms to facilitate the
creation of effective administrative policies providing QoS.
Remote PHY (R-PHY) is a key component in the cable industry’s adoption of a Distributed Access Architecture (DAA). This Deep Dive course examines Cisco’s deployment of R-PHY architecture and devices. Remote PHY (R-PHY) is a key component in the cable industry’s adoption of a Distributed Access Architecture (DAA). DAA and R-PHY are foundational technologies for future innovative network architectures such as Virtual CMTS (vCMTS), Cloud Native Broadband Router (cnBR), and Full-duplex DOCSIS. R-PHY enables the migration of physical layer (PHY) functions (such as RF Spectrum generation) from the Headend to the network edge - leading to more robust RF networks. The deployment of DAA/R-PHY, coupled with DOCSIS 3.1, allows cable operators to deliver ultrabroadband services with maximum downstream/upstream speeds approaching 10 Gbps/1 Gbps respectively.
The Implementing and Operating Cisco Security Core Technologies (SCOR) v1.0 course helps you prepare for the
Cisco® CCNP® Security and CCIE® Security certifications and for senior-level security roles. In this course, you will
master the skills and technologies you need to implement core Cisco security solutions to provide advanced threat
protection against cybersecurity attacks. You will learn security for networks, cloud and content, endpoint
protection, secure network access, visibility, and enforcement. You will get extensive hands-on experience deploying
Cisco Firepower Next-Generation Firewall and Cisco ASA Firewall; configuring access control policies, mail policies,
and 802.1X Authentication; and more. You will get introductory practice on Cisco Stealthwatch Enterprise and Cisco
Stealthwatch Cloud threat detection features.
The Cisco SD-WAN Operation and Deployment (SDWFND) v1.0 is a 2-day instructor-led hands-on course provides an overview of the Cisco SD-WAN solution and SD-WAN components. You will learn how to create, manage, and operate a secure extensible network using Cisco SD-WAN products. Cisco SD-WAN is a new technology, this training covers salient features such as zero-touch provisioning, secure network bring-up, configuration using feature templates, configuration of Overlay Management Protocol (OMP) and policies for network traffic management. Students will also learn about policies and quality of service (QoS) in the SD-WAN overlay network.
The Securing Email with Cisco Email Security Appliance (SESA) v3.1 course shows you how to deploy and use Cisco® Email Security Appliance to establish protection for your email systems against phishing, business email compromise, and ransomware, and to help streamline email security policy management. This hands-on course provides you with the knowledge and skills to implement, troubleshoot, and administer Cisco Email Security Appliance, including key capabilities such as advanced malware protection, spam blocking, anti-virus protection, outbreak filtering, encryption, quarantines, and data loss prevention.
This course helps you prepare to take the exam, Securing Email with Cisco Email Security Appliance (300-720 SESA), which leads to CCNP® Security and the Certified Specialist - Email Content Security certifications.
The Implementing and Configuring Cisco Identity Services Engine (SISE) v3.0 course shows you how to deploy and
use Cisco® Identity Services Engine (ISE) v2.4, an identity and access control policy platform that simplifies the
delivery of consistent, highly secure access control across wired, wireless, and VPN connections. This hands-on
course provides you with the knowledge and skills to implement and use Cisco ISE, including policy enforcement,
profiling services, web authentication and guest access services, BYOD, endpoint compliance services, and TACACS+
device administration. Through expert instruction and hands-on practice, you will learn how to use Cisco ISE to gain
visibility into what is happening in your network, streamline security policy management, and contribute to
The Securing Networks with Cisco Firepower Next-Generation IPS (SSFIPS) v4.0 course shows you how to deploy and
use Cisco Firepower® Next-Generation Intrusion Prevention System (NGIPS). This hands-on course gives you the
knowledge and skills to use the platform features and includes firewall security concepts, platform architecture and
key features; in-depth event analysis including detection of network-based malware and file type, NGIPS tuning and
configuration including application control, security intelligence, firewall, and network-based malware and file
controls; Snort® rules-language; file and malware inspection, security intelligence, and network analysis policy
configuration designed to detect traffic patterns; configuration and deployment of correlation policies to take action
based on events detected; troubleshooting; system and user administration tasks, and more.
The Securing Networks with Cisco Firepower Next-Generation Firewall (SSNGFW) v1.0 is a 5-day instructor-led
course that introduces learners to the powerful features of Cisco Firepower Threat Defense, including VPN
configuration, traffic control, NAT configuration, SSL decryption, advanced NGFW and NGIPS tuning and
configuration, analysis, and troubleshooting.
This course, Deploying Cisco Unified Contact Center Express (UCCXD) provides the student with hands-on experience
and knowledge of tasks typically performed during contact center deployment. This includes the deployment of
Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and
Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting,
The Understanding Cisco Wireless Foundations (WLFNDU) v1.0 course gives you the knowledge and skills you need
to position, plan, implement, operate, and manage a Cisco® wireless LAN (WLAN) network. This course teaches you
how to design, install, configure, monitor, and conduct basic troubleshooting tasks on a Cisco WLAN network of any