This 3-day course is a hands-on experience that covers Cisco Finesse for both UCCX and UCCE. The installation and configuration of Cisco Finesse will be covered and many hands-on labs will demonstrate how to customize the desktop for agents and supervisors using the built-in functions of the Cisco Finesse Administrative interface. Beyond that you will learn and implement how to deploy and use custom 3rd party or in-house gadgets to make the Cisco Finesse exactly what you need.
This course is delivered remotely via our partnership with Sunset Learning.
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