Course Offerings

Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.

Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.

This one-day workshop will help you handle most of those socially difficult moments. You’ll have an extra edge in areas that you may not have given a lot of thought of until now.

We can get into a routine where it feels like everyone we speak with is either having a bad day, or we are having a bad day ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and have an interaction with somebody.

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

This one-day course will give you tools to be able to be successful and create the type of company environment that you crave through building personal and nurturing effective workplace relationships.

​Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.

In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. This one day workshop will give participants the tools to become better writers.

Confidence comes from knowing what you want to say and being comfortable with your communication skills. In this one day workshop, participants will master the skills that will make them a better speaker and presenter.

A great presenter has two notable qualities: appropriate skills and personal confidence. Confidence comes from knowing what you want to say and being comfortable with your communication skills. In this one day workshop, participants will master the skills that will make them a better speaker and presenter in a virtual environment.

Emotional intelligence is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

Studies have shown many leaders throughout the world to be lacking empathy with their employees; however, those same studies show that when empathy is learned and applied in the workplace, productivity increases and relationships thrive. This half-day workshop will help participants develop and practice their empathy skills to have better productivity and better relationships at work.

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place. This workshop will help participants learn how to influence and persuade in a variety of areas.

A major goal of this workshop is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.

Motivation requires a commitment from individuals to decide what they want from life and to do what’s necessary to get the results they want. This workshop will help participants internalize the four pillars of motivation and to make meaningful, empowered choices while taking action to get where they want to go.

This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This one-day workshop will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate.

Today’s workforce is experiencing job burnout and stress in epidemic proportions. This one-day workshop explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day.

Many people find that they flit from one task to another, trying to get everything done. In this one-day workshop, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.

Participants will complete an MBTI personality trait inventory and learn principles of self-leadership, explore leadership styles, and how to lead from within regardless of hierarchy on the management ladder. At the end of this workshop, students will be able to understand why/how personality assessments are used in different situations, know specific traits of each of the 16 different personality types, and more!

Effective leaders understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and innovation present in their workforce. Conversational leadership provides the space and infrastructure for knowledge sharing to take place, and to generate solutions that people within the organization can take action on.

Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.

​Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This course will help you ensure your organization is ready to manage any kind of crisis.

Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This one-day workshop will help you teach participants some ways of achieving those tasks.

Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This one-day course will give you the skills in communication, coaching, and conflict that you need to be successful.

It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This one-day workshop will help supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.

We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work.

People with disabilities represent a significant portion of our population. Though there are employment laws in place to protect this demographic this still remains a highly discriminated against group. By increasing our disability awareness we gain more knowledge on how to increase diversity in the workplace, empathize, correct faux pas, suspend judgment, and properly communicate with people with disabilities.

More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. One of the challenges for workplace leaders is how to help these diverse individuals work as a team.

Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This workshop will give you the skills and tools to hire successful candidates.

In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviewing job candidates, or terminating employees. This workshop will introduce those managers to human resource concepts.

How do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to protect their employees? And if a complaint is filed, what will we do? A course for HR Pros, Managers, and Executive Leadership, all of these questions (and more!) will be answered in this one-day workshop.

What is Sexual Harassment? A class for every employee, this half-day workshop provides an overview of sexual harassment and explains how to prevent it from happening in the workplace.

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments, and to get that additional job done well, done under budget, and done on time.

Project management is not just restricted to certain industries, or to individuals with certification as a project manager. Lots of us are expected to complete assignments that are not a usual part of our job, and to get the job done well, within our budget, and on time.

Your management skills are an important part of your success as a project manager, so it is crucial that you grow both of those skill sets. There are also some advanced project management techniques that you can master to help bring your projects to successful completion.

Prospecting is one of the keys to your sales success. A new generation of sales professionals are emerging: highly trained and well groomed, with the characteristics of honesty, trustworthiness, and competence.

Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you’re going to succeed in today’s business world, particularly as a supervisor. Even better, financial terms are not as scary as they seem!

During this active training session simulation of activities of daily living (ADLs) and instrumental activities for daily living (IADLs) from an elderly perspective will be completed. Additional discussion will focus on communication best practices with the elderly.

Learn how to protect yourself from exposure to bloodborne pathogens, how to act appropriately when a bloodborne pathogens exposure occurs, how to clean up after a bloodborne pathogens exposure, and how to properly report any bloodborne pathogens exposure

An active shooter is an individual actively engaged in killing or attempting to kill people in a confined and other populated area. In most cases, active shooters use firearms and there is no pattern or method to their selection of victims. Active shooter situations are unpredictable and evolve quickly. All employees can help prevent and prepare for potential active shooter situations. This course provides guidance to individuals, including managers and employees, so that they can prepare to respond to an active shooter situation.

Defensive Driving is maintaining control of the vehicle despite the situation or the conditions one may encounter in order to keep oneself and their passengers safe and secure. This course will provide students with basic and advanced driving techniques, from adjusting your mirrors properly to avoiding distractions, and from basic maintenance checks to how to handle skid. All are practices designed to help you discover the necessary skills, techniques, and mental attitude to become an aware driver and the confidence and pride that follow.

This instructor-led training manual provides a general overview of the HIPAA legislation; specifically the HIPAA Five Titles (Rules) with main focus on Title II.

This course combines basic First Aid and CPR skills, instruction, and practice with an AED. It is intended to provide training for individuals who want to learn basic CPR, First AID, and AED Skills, as well as acquire a 2 year NSC certification.

The core objective of SAFER is establishing sustainable safe operations for employers and workers
as they navigate what the world of work looks like as a result of the COVID-19 pandemic.

If you are getting ready for a career as an entry-level information technology (IT) professional or computer service technician, the CompTIA® A+® course is the first step in your preparation.

The CompTIA® Network+® (Exam N10-007) course builds on your existing user-level knowledge and experience with personal computer operating systems and networks to present the fundamental skills and concepts that you will need to use on the job in any type of networking career.

You have experience in the increasingly crucial field of information security, and now you're ready to take that experience to the next level. CompTIA® Advanced Security Practitioner (CASP) (Exam CAS-003) is the course you will need to take if your job responsibilities include securing complex enterprise environments.

This course covers the duties of those who are responsible for monitoring and detecting security incidents in information systems and networks, and for executing a proper response to such incidents. Depending on the size of the organization, this individual may act alone or may be a member of a cybersecurity incident response team (CSIRT). The course introduces tools and tactics to manage cybersecurity risks, identify various types of common threats, evaluate the organization's security, collect and analyze cybersecurity intelligence, and handle incidents as they occur. Ultimately, the course promotes a comprehensive approach to security aimed toward those on the front lines of defense. This course is designed to prepare for the CompTIA® Cybersecurity Analyst+ (Exam CS0-002) certification examination. What you learn and practice in this course can be a significant part of your preparation. In addition, this course can help students who are looking to fulfill DoD directive 8570.01 for information assurance (IA) training. This program is designed for personnel performing IA functions, establishing IA policies, and implementing security measures and procedures for the Department of Defense and affiliated information systems and networks.

For many years, Linux has dominated the server install base in the business world—and it will continue to do so in the foreseeable future. Linux's popularity has led to a greater need for information technology (IT) professionals who can manage servers that run some form of the Linux kernel. The Official CompTIA® Linux+® courseware builds on your existing experience with systems operations and administration to provide you with the knowledge and skills required to configure, manage, operate, and troubleshoot a Linux environment by using security best practices, scripting, and automation.

CompTIA Security+ Certification SY0-601 provides the basic knowledge needed to plan, implement, and maintain information security in a vendor-neutral format. This includes risk management, host and network security, authentication and access control systems, cryptography, and organizational security. This course maps to the CompTIA Security+ certification exam. Objective coverage is marked throughout the course.
Students will benefit most from this course if they intend to take a CompTIA Security+ SY0-601 exam.

This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment.

This five-day course is for IT professionals who deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment. Students will develop skills that include managing storage, files, drivers, and printers as well as how to configure network connectivity for Windows 10.

This five-day course is for Desktop Administrators that deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment. As desktops has evolved, so have methods for deploying and updating them. In this course, you'll learn how to plan and implement an operating system deployment strategy.

This course describes how to assess operating system and application deployment options, determine the most appropriate deployment strategy, and then implement a deployment solution for Windows devices and apps that meets your environment’s needs. Solutions that this course details include operating system deployment scenarios ranging from high-touch solutions to zero-touch solutions.

This five-day instructor-led course is designed primarily for IT professionals who have some experience with Windows Server. It is designed for professionals who will be responsible for managing identity, networking, storage and compute by using Windows Server 2019, and who need to understand the scenarios, requirements, and options that are available and applicable to Windows Server 2019.

This is a five-day instructor-led training (ILT) course that targets the needs of IT professionals who take part in evaluating, planning, deploying, and operating Microsoft Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to set up an Office 365 tenant, including federation with existing user identities, and skills required to sustain an Office 365 tenant and its users.

Content is the most critical digital asset for every organization. In this course, you will learn how to plan, configure, and manage SharePoint Sites and OneDrive to enable modern content services that transform the content lifecycle. Specifically, this course discusses the modern SharePoint site structure, such as SharePoint hub sites. It provides best practices for the adoption and deployment of OneDrive within your organization. It also covers sharing, security, and monitoring in SharePoint and OneDrive in Microsoft 365. Additionally, you will learn how to manage user profiles and apps with proper permission settings. We will also discuss how to plan and configure Managed Metadata, Business Connectivity Services, and search allowing content to be found, consumed, and governed across Microsoft 365.

The business climate has changed. People want to communicate without collaborative barriers. Businesses want solutions that are both cost-effective and flexible. Organizations start to configure hybrid environments and migrate content to the cloud as the solution. In this course, you will learn how to deploy and configure the SharePoint Server 2019, designed to meet the demands of modern workstyles. You will also learn how to configure and manage various SharePoint service applications to prepare for a hybrid deployment. Then, you will learn how to plan and implement SharePoint hybrid scenarios that provide seamless users experience. Eventually, you will learn how to design the content migration process and available resources and tools to use while migrating content to SharePoint and OneDrive in Microsoft 365.

In this course, you will learn to evaluate, plan, deploy, and operate Microsoft Office 365 services, including its identities, dependencies, requirements, and supporting technologies. You will learn the skills required to set up and sustain an Office 365 tenant and users.

This course introduces you to the world of Microsoft 365 device management - from establishing Microsoft Intune, to enrolling devices to Intune, to monitoring the devices, to controlling what users can do from the enrolled devices by using conditional access policies. If you are already managing devices by using a traditional device management tool such as Configuration Manager, you will be interested to know how you can seamlessly move to modern management, in which devices are managed by Intune, and how you can benefit from new device management capabilities, such as compliance, conditional access, and Windows Autopilot to deploy new devices from the cloud.

In this course you will learn about the architecture of the modern messaging infrastructure with Exchange Server and Exchange Online and how to deploy messaging in different scenarios and organizations. You will be guided through the initial deployment process and introduced to the messaging management tools.

You will learn how to create and manage different types of recipients, and how to create and manage Exchange Server mailbox databases, which serve as storage locations for all messaging data. Finally, you will be introduced to messaging infrastructure organizational settings, such as how to manage authentication for your messaging environment, how to configure quotas for users in the organization, and how to configure organization sharing with federation.

This course is designed for IT Professionals who deploy and manage the messaging infrastructure for Microsoft 365 in their organization.
This is the first in a series of five courses for the Microsoft 365 Messaging Administrator. This course helps learners prepare for the Microsoft 365 Certified: Planning and Configuring a Messaging Platform exam (MS-200).

This course introduces you to the world of hybrid messaging. You will learn how to deploy a hybrid environment for your Exchange organization and how to migrate mailboxes to Exchange Online. You will begin by examining available mailbox migration options, and then focus on planning for a hybrid deployment. Finally, you will learn how to implement and troubleshoot a hybrid deployment.

Help protect against credential compromise with identity and access management. In this course you will learn how to secure user access to your organization’s resources. Specifically, this course covers user password protection, multi-factor authentication, how to enable Azure Identity Protection, how to configure Active Directory federation services, how to setup and use Azure AD Connect, and introduces you to Conditional Access.

The Managing Microsoft Teams course is designed for persons who are aspiring to the Microsoft 365 Teams Admin role. Microsoft Teams admins configure, deploy, and manage Office 365 workloads for Microsoft Teams that focus on efficient and effective collaboration and communication in an enterprise environment.

Learn how with Windows PowerShell 3.0, you can remotely manage single or multiple Windows-based servers and automate day-to-day management and administration tasks.

This course will expand and build upon the knowledge already acquired in course 10961B and focus on building more scalable and usable Windows PowerShell scripts for use in your organization by building your own Windows PowerShell tools. Learn about areas such as the creation of advanced functions, script modules, advanced parameters attributes and controller scripts.

Get hands-on instruction and practice administering Active Directory technologies in Windows Server 2012 and Windows Server 2012 R2 in this 5-day Microsoft Official Course.

This five-day course is designed primarily for IT professionals who have some experience with Windows Server. It is designed for professionals who will be responsible for managing storage and compute by using Windows Server 2016, and who need to understand the scenarios, requirements, and storage and compute options that are available and applicable to Windows Server 2016.

This 5-day classroom-based course provides the fundamental networking skills required to deploy and support Windows Server 2016 in most organizations. It covers IP fundamentals, remote access technologies, and more advanced content including software defined networking.

This five-day instructor-led course teaches IT Pros how to deploy and configure Active Directory Domain Services (AD DS) in a distributed environment, how to implement Group Policy, how to perform backup and restore, and how to monitor and troubleshoot Active Directory–related issues with Windows Server 2016. Additionally, this course teaches how to deploy other Active Directory server roles such as Active Directory Federation Services (AD FS) and Active Directory Certificate Services (AD CS).

This five-day, instructor-led course explains how to implement and configure new Windows Server 2016 features and functionality. This course is for information technology (IT) professionals who want to upgrade their technical skills from Windows Server 2008 or Windows Server 2012 to Windows Server 2016.

This five-day, instructor-led course teaches IT professionals how they can enhance the security of the IT infrastructure that they administer. This course begins by emphasizing the importance of assuming that network breaches have occurred already, and then teaches you how to protect administrative credentials and rights to ensure that administrators can perform only the tasks that they need to, when they need to.

In this class, students will learn to describe Azure architecture components including infrastructure, tools and portals, implement and manage virtual networking within Azure and to connect to on-premises environments, plan and create Azure virtual machines and more!

Gain the necessary knowledge for designing Azure AI solution by building a customer support chat Bot using artificial intelligence from the Microsoft Azure platform including language understanding and pre-built AI functionality in the Azure Cognitive Services.

This course teaches IT Professionals how to manage their Azure subscriptions, create and scale virtual machines, implement storage solutions, configure virtual networking, back up and share data, connect Azure and on-premises sites, manage network traffic, implement Azure Active Directory, secure identities, and monitor your solution.

This course teaches IT Professionals how to manage their Azure subscriptions, secure identities, administer the infrastructure, configure virtual networking, connect Azure and on-premises sites, manage network traffic, implement storage solutions, create and scale virtual machines, implement web apps and containers, back up and share data, and monitor your solution.

This course teaches developers how to create end-to-end solutions in Microsoft Azure. Students will learn how to implement Azure compute solutions, create Azure Functions, implement and manage web apps, develop solutions utilizing Azure storage, implement authentication and authorization, and secure their solutions by using KeyVault and Managed Identities. Students will also learn how to connect to and consume Azure services and third-party services, and include event- and message-based models in their solutions. The course also covers monitoring, troubleshooting, and optimizing Azure solutions.

This course provides the knowledge and skills to design and implement DevOps processes and practices. Students will learn how to plan for DevOps, use source control, scale Git for an enterprise, consolidate artifacts, design a dependency management strategy, manage secrets, implement continuous integration, implement a container build strategy, design a release strategy, set up a release management workflow, implement a deployment pattern, and optimize feedback mechanisms.

In this course students will gain the knowledge and skills needed to implement security controls, maintain the security posture, and identify and remediate vulnerabilities by using a variety of security tools. The course covers scripting and automation, virtualization, and cloud N-tier architecture.

This two-day course will provide foundational level knowledge on cloud concepts; core Azure services; security, privacy, compliance, and trust; and Azure pricing and support.

Learn how to operate machine learning solutions at cloud scale using Azure Machine Learning. This course teaches you to leverage your existing knowledge of Python and machine learning to manage data ingestion and preparation, model training and deployment, and machine learning solution monitoring in Microsoft Azure.

In this course, the students will implement various data platform technologies into solutions that are in-line with business and technical requirements, including on-premises, cloud, and hybrid data scenarios incorporating both relational and NoSQL data. They will also learn how to process data using a range of technologies and languages for both streaming and batch data.

The students will also explore how to implement data security, including authentication, authorization, data policies, and standards. They will also define and implement data solution monitoring for both the data storage and data processing activities. Finally, they will manage and troubleshoot Azure data solutions which includes the optimization and disaster recovery of big data, batch processing, and streaming data solutions.

In this course, the students will design various data platform technologies into solutions that are in line with business and technical requirements. This can include on-premises, cloud, and hybrid data scenarios which incorporate relational, NoSQL, or Data Warehouse data. They will also learn how to design process architectures using a range of technologies for both streaming and batch data. The students will also explore how to design data security, including data access, data policies, and standards. They will also design Azure data solutions, which includes the optimization, availability, and disaster recovery of big data, batch processing, and streaming data solutions.

This course provides students with the knowledge and skills to administer a SQL Server database infrastructure for cloud, on-premises and hybrid relational databases and who work with the Microsoft PaaS relational database offerings. Additionally, it will be of use to individuals who develop applications that deliver content from SQL-based relational databases.

This five-day course will provide students with the key knowledge required to deploy and configure Microsoft Azure Stack. Using hands-on labs, students will learn the following: the key features and functionality of Microsoft Azure Stack, the differences between Microsoft Azure Stack, Microsoft Azure and Windows Azure Pack, and much more!

This three-day MTA Training course helps you prepare for Microsoft Technology Associate Exam 98-369, and build an understanding of these topics: The cloud, enabling, using and configuring cloud services, supporting cloud users, and administering Office 365 and Microsoft Intune. This course leverages the same content as found in the Microsoft Official Academic Course (MOAC) for this exam.

The focus of this three-day instructor-led Microsoft Training course is on designing and implementing cloud data platform solutions with the Microsoft Data Platform by using SQL Server on-premises, hybrid and cloud data platform solutions. It describes how to design and implement and optimize workloads in hybrid scenarios with both on-premises and Microsoft Azure cloud-based solutions, and how to implement high availability and disaster recovery solutions.

This five-day, instructor-led course will provide you with the knowledge and skills to configure and manage an Exchange Server 2010 messaging environment.

This 5-day instructor-led course teaches IT professionals how to administer and support Exchange Server 2016. Students will learn how to install Exchange Server 2016, and how to configure and manage an Exchange Server environment. The course covers how to manage mail recipients and public folders, including how to perform bulk operations using Exchange Management Shell.

This course provides experienced Exchange Server administrators with the knowledge to design and implement an Exchange Server 2016 messaging environment. Students will learn how to design and configure advanced components in an Exchange Server 2016 deployment such as site resiliency, advanced security, compliance, archiving, and discovery solutions.

You will use, create, and edit content in a team website. You will also create and perform basic management of a team site using SharePoint Foundation 2010.

This course is designed for individual contributors or departmental staff in a variety of job roles, such as administrative assistants, functional or operations managers, with basic SharePoint skills, and who have the responsibility for managing SharePoint sites as an enabling technology within their workgroups.

Learn to use SharePoint Designer to create and customize SharePoint sites, enhance the look and feel of a SharePoint site, and create dynamic pages using Web Parts and workflows

This instructor-led course provides students with the necessary knowledge to develop Scorecards and Dashboards using PerformancePoint 2010 in their own work environment. The course covers design theory, different types of dashboards, planning, deployment and security.

Microsoft® SharePoint® Designer 2013 provides a code-free environment to access data types and build custom SharePoint applications. .

In this course, students learn core skills that are common to almost all SharePoint development activities.

This course provides SharePoint developers the information needed to implement SharePoint solutions using Enterprise Search, Managed Metadata Service (MMS), Business Connectivity Services (BCS), Enterprise Content Management (ECM), Web Content Management (WCM), Social Computing features & SharePoint Apps.

This five-day course will provide you with the knowledge and skills to plan and administer a Microsoft SharePoint 2016 environment. The course teaches you how to deploy, administer, and troubleshoot your SharePoint environment. This course also provides guidelines, best practices, and considerations that help you optimize your SharePoint deployment.

This five-day course will teach you how to plan, configure, and manage the advanced features in a SharePoint 2016 environment. The special areas of focus for this course include implementing high availability, disaster recovery, service application architecture, and Microsoft Business Connectivity Services. This course also focuses on social computing features, productivity, and collaboration platforms and features.

This course delivers the complete site owner story from start to finish in an engaging and practical way to ensure you have the confidence to plan and create new sites or manage your existing sites in SharePoint Online.

This course will introduce the audience to SharePoint Online Administration in Office 365 and explain and demonstrate the configuration options for SharePoint Online. The course is appropriate for existing SharePoint on-premises administrators and new administrators to Office 365 who need to understand how to correctly setup SharePoint Online for their company. The course will also help SharePoint on-premise administrators understand the differences between SharePoint on-premises and SharePoint Online.

In this course, you will learn how to create, configure, and manage a SharePoint team site so that your team or organization can share information and collaborate effectively, manage the flow of digital information, automate business processes, and meet records management needs.

In many professional environments today, people work collaboratively in teams. Information technology and applications facilitate this by allowing people to easily share, access, edit, and save information. Microsoft® SharePoint® 2016 is a platform specifically designed to facilitate collaboration, allowing people to use familiar applications and Web-based tools to create, access, store, and track documents and data in a central location.

This 5-day instructor led course provides students with the technical skills required to write basic Transact-SQL queries for Microsoft SQL Server 2014.

This five-day instructor-led course provides students with the knowledge and skills to maintain a Microsoft SQL Server 2014 database.

This course describes how to implement a data warehouse platform to support a BI solution.

This 5-day instructor-led course introduces SQL Server 2014 and describes logical table design, indexing and query plans.

The focus of this five-day instructor-led course is on planning and implementing enterprise database infrastructure solutions by using SQL Server 2014 and other Microsoft technologies.

The focus of this five-day instructor-led course is on creating managed enterprise BI solutions.

This five-day instructor-led course teaches students how to implement self-service Business Intelligence (BI) and Big Data analysis solutions using the Microsoft data platform.

Builder 3.0. The training environment includes SQL 2008R2, SQL Express 2012 and SQL 2012 Standard and Enterprise so that the students can utilize Report Builder 3.0 and generate reports from multiple sources to investigate the different features of each release.

This three-day instructor-led course is aimed at people looking to move into a database professional role or whose job role is expanding to encompass database elements. The course describes fundamental database concepts including database types, database languages, and database designs.

This three-day instructor-led course provides students moving from earlier releases of SQL Server with an introduction to the new features in SQL Server 2016.

This course is designed to introduce students to Transact-SQL. It is designed in such a way that the first three days can be taught as a course to students requiring the knowledge for other courses in the SQL Server curriculum. Days 4 & 5 teach the remaining skills required to take exam 70-761.

This five-day instructor-led course provides students with the knowledge and skills to develop a Microsoft SQL Server 2016 database.

The course focuses on teaching individuals how to use SQL Server 2016 product features and tools related to developing a database.

This five-day instructor-led course provides students who administer and maintain SQL Server databases with the knowledge and skills to administer a SQL server database infrastructure. Additional it will be of use to individuals who develop applications that deliver content from SQL Server databases.

This course is designed to teach students how to provision SQL Server databases both on premise and in SQL Azure.

This 5-day instructor led course describes how to implement a data warehouse platform to support a BI solution. Students will learn how to create a data warehouse with Microsoft® SQL Server® 2016 and with Azure SQL Data Warehouse, to implement ETL with SQL Server Integration Services, and to validate and cleanse data with SQL Server Data Quality Services and SQL Server Master Data Services.

This three-day instructor-led course is aimed at database professionals who fulfill a Business Intelligence (BI) developer role. This course looks at implementing multidimensional databases by using SQL Server Analysis Services (SSAS), and at creating tabular semantic data models for analysis with SSAS.

This three-day instructor-led course teaches students how to implement a SQL Server 2016 Reporting Services solution for data analysis in an organization. The course discusses how to use the Reporting Services development tools to create and manage reports and implement self-service BI solutions.

In this course, the students will explore the objectives of data platform modernization and how it is suitable for given business requirements. They will also explore each stage of the data platform modernization process and define what tasks are involved at each stage, such as the assessment and planning phase. Students will also learn the available migration tools and how they are suitable for each stage of the data migration process. The student will learn how to migrate to the three target platforms for SQL based workloads; Azure Virtual Machines, Azure SQL Databases and Azure SQL Database Managed Instances.

This four-day instructor-led course provides students who manage and maintain SQL Server databases with the knowledge and skills to performance tune and optimize their databases.

This three-day instructor-led course is aimed at database professionals who manage Business Intelligence (BI) operations. This course looks at various options that provide the ability of business users to analyze data and share their findings, starting with managed BI data sources and expanding to personal and external/public data sources.
Class works well in tandem with MS 10989: Analyzing Data with Power BI.

This four-day instructor-led course provides students with the knowledge and skills to capitalize on their skills and experience as an Oracle DBA to manage a Microsoft SQL Server system. This course provides training for Oracle DBA to compare and contrast Oracle database management to SQL Server database management.

This course equips students with the skills they require to deploy and configure System Center 2012 R2 Operations Manager.

This five day course will provide students with the key knowledge required to deploy and configure System Center 2012 R2 Service Manager.

Learn how to install and configure Microsoft System Center 2012 R2 Virtual Machine Manager and manage enterprise datacenter resources with this five-day course. This course is part two in a series of two courses that provides the skills and knowledge necessary to implement an enterprise virtualization solution.

This five-day course describes how to use Configuration Manager and its associated site systems to efficiently manage network resources. In this five-day course, you will learn day-to-day management tasks, including how to manage applications, client health, hardware and software inventory, operating system deployment, and software updates by using Configuration Manager.

This is a two-day instructor-led training (ILT) course that describes the integration of various online cloud services with Microsoft System Center Configuration Manager. This course covers integration with online services such as Microsoft Store for Business, Microsoft Office 365, and Microsoft Azure. It also describes how to manage mobile devices by using methods such as on-premises mobile device management and Exchange Server integration.

This five-day course explains how to implement and manage virtualization infrastructure in a software-defined datacenter by using System Center 2016 Virtual Machine Manager. The course also describes how to monitor the infrastructure by using System Center Operations Manager and protect it by using Data Protection Manager.

This three-day MTA Training course helps you prepare for Microsoft Technology Associate Exam 98-361, and build an understanding of these topics: Core Programming, Object-Oriented Programming, General Software Development, Web Applications, Desktop Applications, and Databases.

This course helps you prepare for Microsoft Technology Associate Exam 98-362, and build an understanding of these topics: Windows Programming Basics, Creating Windows Forms Applications, Creating Windows Services Applications, Accessing Data in a Windows Forms Application, and Deploying a Windows Application.

This course helps you prepare for Microsoft Technology Associate Exam 98-363, and build an understanding of these topics: Programming Web Applications, Working with Data and Services, Troubleshooting and Debugging Web Applications, Working with Client-Side Scripting, and Configuring and Deploying Web Applications.

This course helps you prepare for Microsoft Technology Associate Exam 98-372, and build an understanding of these topics: .NET Framework Concepts, Namespaces and Classes in the .NET Framework, .NET Code Compilation, I/O Classes in the .NET Framework, Security, .NET Languages, and Memory Management.

This three-day MTA Training course helps you prepare for Microsoft Technology Associate Exam 98-375, and build an understanding of these topics: Manage the Application Life Cycle, Build the User Interface by Using HTML5, Format the User Interface by Using CSS, Code by Using JavaScript. This course leverages the same content as found in the Microsoft Official Academic Course (MOAC) for this exam.

In this 5-day course, students will learn the basics of computer programming through the use of Microsoft Visual Studio 2013 and either the Visual C# or Visual Basic programming languages.

In this course, experienced developers who know the basics of Windows Forms development gain more advanced Windows Client design and development skills.

In this course, students will learn to develop advanced ASP.NET MVC applications using .NET Framework 4.5 tools and technologies.

In this course, students will learn how to design and develop services that access local and remote data from various data sources.

This course provides an introduction to HTML5, CSS3, and JavaScript. This course helps students gain basic HTML5/CSS3/JavaScript programming skills.

This training course teaches developers the programming skills that are required for developers to create Windows applications using the C# language.

This three-day instructor-led course provides participants with the knowledge and skills to develop distributed applications using WCF 4 and Microsoft Visual Studio 2010.

In this course, students will learn to develop advanced ASP.NET MVC and Web Forms applications using .NET Framework 4 tools and technologies.

In this course, experienced developers who know the basics of data access (CRUD) in Windows client and Web application environments will learn to optimize their designs and develop better performing data access code by using the ADO.NET Entity Framework, LINQ, WCF Data Services, the Sync Framework, and ADO.NET.

The course focuses on C# program structure, language syntax, and implementation details with .NET Framework 4.0. This course describes the new enhancements in the C# 4.0 language by using Visual Studio 2010.

This course teaches you Visual Basic language syntax, program structure, and implementation by using Microsoft Visual Studio 2010 and the Microsoft .NET Framework 4.

In this course, students will learn essential programming skills and techniques that are required to develop Windows Store apps.

This course will teach you advanced programming practices and techniques that will help you develop Windows Store apps.

This class is an introduction to cloud computing and specifically Microsoft's public cloud offering in Windows Azure. Windows Azure has been described by Microsoft as an operating system for "the cloud".

Cisco Certified Network Professional (CCNP) Routing and Switching certification (version 2.0) validates the ability to plan, implement, verify and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced security, voice, wireless and video solutions. The CCNP Routing and Switching certification is appropriate for those with at least one year of networking experience who are ready to advance their skills and work independently on complex network solutions.

Cisco Certified Network Professional (CCNP) Routing and Switching certification (version 2.0) validates the ability to plan, implement, verify and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced security, voice, wireless and video solutions. The CCNP Routing and Switching certification is appropriate for those with at least one year of networking experience who are ready to advance their skills and work independently on complex network solutions.

Cisco Certified Network Professional (CCNP) Routing and Switching certification validates the ability to plan, implement, verify and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced security, voice, wireless and video solutions. The CCNP Routing and Switching certification is appropriate for those with at least one year of networking experience who are ready to advance their skills and work independently on complex network solutions.

Advanced Administration for Unified Communications Manager and Features (AAUCMF) is a 5-day instructor led
course that is intended for experienced unified communications administrators who need in-depth knowledge of
Cisco Unified Communications Manager advanced features, services, and troubleshooting. This course is intended
to be a follow-on course to ACUCM+AUC, and combines elements from off-the-shelf courses CVOICE, ICOMM, CIPT
2 and TVOICE as well as additional material developed exclusively by Sunset Learning Institute.

Advanced Contact Center Express Scripting Labs (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for
experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting
techniques using complex script steps to resolve sophisticated contact center requirements. This course addresses the steps
in the Script Editor pallet as well as scripting techniques involving databases, HTTP, XML, VXML, Java Objects, and Finesse
Administration.

Administering Cisco Unified Communications Manager (ACUCM) v12.5 provides system administrators and
networking professionals with an understanding of the Cisco Unified Communications Manager System. This course
teaches the concepts of IP telephony based in system administration, including its function, features, and
configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves
the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans,
digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the
enterprise network.
The course is geared to individuals that will be using and managing the system and performing administration for
Level 1 and Level 2 support.

Administering Cisco Unified Intelligence Center (ACUIC) is a 3-day administration course focusing on the CUIC
reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and
Customer Voice Portal (CVP) environments.
CUIC is a comprehensive, end-to-end UCCE/PCCE reporting solution, designed to make the task of creating reports
and managing disparate data sources, easier on the customer. Although CUIC is also used in the UCCX environment,
this course focuses on UCCE and PCCE environments only. As a Contact Center Express customer, you could still
benefit from attending this course, provided you are aware that the course is built on an Enterprise environment.

Administering Packaged Contact Center Enterprise (APCCE) is a Sunset Learning Institute developed course that
provides students with an introduction and understanding of Cisco Unified Contact Center Enterprise basics and
components. APCCE is an administration course focusing on the day-to-day tasks needed to manage a Cisco
deployed Packaged Contact Center Enterprise environment.
While the class will focus on the ICM web administration tool, students will also be introduced to the supporting Call
Manager and CVP configurations and administration requirements.

After successfully completing this class, students will be able to perform the tasks associated with the adds, moves
and changes and reporting within the contact center, and in addition take a complex business case from concept
through call flow to a working deployment.

cBR-8 is the next generation in Cisco’s series of CMTS (Cable Modem Termination System) platforms. Cisco’s uBR 10K (Universal Broadband Router) previously offered industry-leading CMTS functionality – the cBR-8 is now Cisco’s flagship CMTS offering. The Cisco cBR-8 CCAP (Converged Cable Access Platform) CMTS provides many technology advancements and performance enhancements, while reducing the overall cost per subscriber. These advanced capabilities include: four times the capacity (number of cable modems/subscribers per CMTS) at double the speed of currently available DOCSIS 3.0 solutions (10K). The cBR-8 provides maximum flexibility for the future adoption of innovative network architectures including Remote PHY (RPHY), SDN, and Virtual CMTS (vCMTS). The cBR-8’s native support of DOCSIS 3.1 allows cable operators to deliver ultra-broadband services with maximum downstream speeds approaching 10 Gbps per subscriber and 1 Gbps upstream. Note: Cisco 10K supports all versions up to DOCSIS 3.0. cBR-8 supports up to 3.1.

The Understanding Cisco Cybersecurity Operations Fundamentals (CBROPS) v1.0 course teaches you security concepts, common network and application operations and attacks, and the types of data needed to investigate security incidents. This course teaches you how to monitor alerts and breaches, and how to understand and follow established procedures for response to alerts converted to incidents. Through a combination of lecture, hands-on labs, and self-study, you will learn the essential skills, concepts, and technologies to be a contributing member of a cybersecurity operations center (SOC) including understanding the IT infrastructure, operations, and vulnerabilities. This course helps you prepare for the Cisco Certified CyberOps Associate certification and the role of a Junior or Entry-level cybersecurity operations analyst in a SOC.

Video Infrastructure Implementation (VII) v2017 replaces the Implementing Cisco TelePresence Video
Solutions (VTVS2) course to help students prepare for the Cisco TelePresence Video Specialist certification.
This course is designed to teach technicians to install/configure, operate and maintain core visual
communication components for both premise and cloud-based video and TelePresence solutions. Cisco
video/UC infrastructure including Expressway (or VCS), Unified Communications Manager (UCM), Cisco
Meeting Server (CMS), TelePresence Server, Conductor and TMS will be configured to work in premise-based
solutions as well as with Cisco Spark and Cisco WebEx cloud solutions.

The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) v1.0 course covers advanced call
control and mobility services. You will learn how to use Cisco® Unified Communications Manager features to
consolidate your communications infrastructure into a scalable, portable, and secure collaboration solution.
Through a combination of lessons and hands-on experiences, you will also learn about a wealth of other features
such as Globalized Call Routing, Global Dial Plan Replication, Cisco Unified Mobility, Cisco Extension Mobility, Device
Mobility, Session Initiation Protocol Uniform Resource Identifier (SIP/ URI) call routing, Call Admission Control, Cisco
Unified Communications Manager Express and Survivable Remote Site Telephony (SRST) gateway technologies,
Cisco Unified Board Element Call deployments, signaling and media protocols, call coverage, and time of day routing.

The Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) v1.0 course provides you with knowledge
about Cisco® Expressway Series solutions enabling business-to-business (B2B) calls, Cisco Mobile, remote access,
authentication options, and additional Cisco Expressway Series features. Through a combination of lessons and
hands-on labs, you will learn how to leverage collaborative technology to access secure, collaborative work supports
including video, voice, content, and remote workloads. This course also prepares you for the 300-820 Implementing
Cisco Collaboration Cloud and Edge Solutions (CLCEI) exam.

The Implementing Cisco Collaboration Core Technologies (CLCOR) v1.0 course helps you prepare for the Cisco®
CCNP® Collaboration and CCIE® Collaboration certifications, and advanced-level roles focused on the
implementation and operation of Cisco collaboration solutions.

The Understanding Cisco Collaboration Foundations (CLFNDU) 1.0 course gives you the skills and knowledge needed
to administer and support a simple, single-site Cisco® Unified Communications Manager (CM) solution with Session
Initiation Protocol (SIP) gateway. The course covers initial parameters, management of devices including phones and
video endpoints, management of users, and management of media resources, as well as Cisco Unified
Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial
plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service
capabilities.

The Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills
to streamline communication protocol, strengthen compliance measures, and enhance your communication
systems and devices with knowledge about Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity®
Connection and Cisco Unity Express, and Application clients. Through a combination of lessons and hands-on
training, you acquire the skills to maximize the agility of robust management systems. This course will prepare you
for 300-810 Implementing Cisco Collaboration Applications (CLICA).

The Implementing Cisco Application Centric Infrastructure (DCACI) v1.0 course show you how to deploy and manage
the Cisco® Nexus® 9000 Series Switches in Cisco Application Centric Infrastructure (Cisco ACI®) mode. The course
gives you the knowledge and skills to configure and manage Cisco Nexus 9000 Series Switches in ACI mode, how to
connect the Cisco ACI fabric to external networks and services, and fundamentals of Virtual Machine Manager
(VMM) integration. You will gain hands-on practice implementing key capabilities such as fabric discovery, policies,
connectivity, VMM integration, and more.

The Configuring Cisco Nexus Switches (DCCNX) v1.0 course shows you how to install, configure, and manage Cisco
Nexus Series Switch platforms using Cisco NX-OS to support highly available, secure, scalable virtualized data centers.
Through expert instruction and hands-on practice, you will learn how to deploy Cisco NX-OS software features
including networking, virtualization, security, storage services, system management and monitoring. You will also
gain an introduction to automating Cisco Nexus devices using Cisco NX-OS Software programmability features.

The Implementing and Operating Cisco Data Center Core Technologies (DCCOR) v1.0 course helps you prepare for
the Cisco® CCNP® Data Center and CCIE® Data Center certifications and for advanced-level data center roles. In this
course, you will master the skills and technologies you need to implement data center compute, LAN and SAN
infrastructure. You will also learn the essentials of automation and security in data centers. You will get hands-on
experience with deploying, securing, operating, and maintaining Cisco data center infrastructure including: Cisco
MDS Switches and Cisco Nexus Switches; Cisco Unified Computing System™ (Cisco UCS®) B-Series Blade Servers, and
Cisco UCS C-Series Rack Servers.

The Configuring Cisco Unified Computing System (DCCUCS) v1.0 shows you how to deploy, secure, operate, and
maintain Cisco Unified Computing System™ (Cisco UCS®) B-series blade servers, Cisco UCS C-Series, and S-Series rack
servers for use in data centers. You will learn how to implement management and orchestration software for Cisco
UCS. You will gain hands-on practice: configuring key features of Cisco UCS, Cisco UCS Director, and Cisco UCS
Manager; implementing UCS management software including Cisco UCS Manager and Cisco Intersight™; and more.

The Introducing Cisco NX-OS Switches and Fabrics in the Data Center (DCINX) v1.0 course gives you a technical
overview the Cisco Nexus® Switches key capabilities including platforms, architecture, software, management, and
features that contribute to performance, high availability, flexibility, operational simplicity, and investment
protection. The course is for technical decision makers and IT professionals who architect, implement, and manage
Cisco Nexus switches in data center environments. You will have hand-on practice exploring key features including
Virtual Device Contexts (VDC), First Hop Redundancy protocols (FHRPs), and user management.

Implementing the Cisco Nexus 9000 (DCINX9K) is a 2-day, hands-on course that focuses on deployment and
operations of the Cisco Nexus 9000 Series switches. Participants will learn how to configure and manage Cisco Nexus
9000 Series switches using the NX-OS CLI, Python scripts, bash shell, NX-API, and Open-Flow. Nexus 9000 switches
are highly programmable, high density 1/10/40G Ethernet switches that offer highest performance, extensibility to
100GE switching, lowest cost per port and extremely high flexibility and programmability for next generation
automation and orchestration. Nexus 9000 Switches build on existing NX-OS technology to bring two new data
center network deployment options for customers. This course focuses on the first deployment option, known as
Standalone Mode.

The Introducing Cisco Unified Computing System (DCIUCS) v1.0 is an introductory course that shows you how to
deploy, secure, operate, and maintain the Cisco Unified Computing system (Cisco UCS®) B-Series blade servers, Cisco
UCS C-Series and S-Series rack servers, and Cisco HyperFlex™ product family for use in data centers. You will gain
hands-on practice on basic Cisco UCS server configuration, performing backup and restore activities, and more.

The Implementing Cisco Data Center Unified Computing (DCUCI) course is designed to help students prepare for the Cisco CCNP Data Center certification and for professional-level data center roles. The focus of this skills-building course is on deploying, securing, operating, and maintaining the Cisco Unified Computing System (UCS) B-Series Blade Servers and UCS C-Series Rack Servers for use in data centers. The extensively hands-on course covers configuring and managing Cisco UCS servers using unified I/O networking for LAN and SAN connectivity, virtualizing server hardware identifiers to enable rapid recovery of server operating system images, and more!

The course begins with an examination of SIP Request and Response messages, their purpose, their meanings. We examine the Session Description Protocol (SDP) offers and answers. We explain SIP early offer and SIP early media. We also cover the purpose and configuration of Media Termination Points (MTP) and transcoders in our SIP deployments. We examine the headers that makeup all SIP messages.
Next, we examine the features and capabilities of CUCM SIP trunks. We cover the purpose of options available on the CUCM SIP Profiles that are used for trunks and line-side endpoint configurations. We will configure SIP URI dialing on CUCM. We will use ILS, GDPR, and an SME server to dynamically distribute the dial plan among multiple CUCM clusters. We configure the Cisco SIP Proxy to route enterprise calls.
We will configure Session Border Controllers (CUBES) for a variety of connective purposes. We will demonstrate how the use of E.164 Pattern Maps and Server-Groups will significantly improve and simplify the CUBE configuration. We examine the call routing logic of both inbound and outbound dial peers. We configure Voice Translation Profiles and Dial Peer Groups. We configure URI Call Routing on the CUBE and demonstrate how Provisioning Policies allow administrators to select outbound dial peers based on inbound dial-peer matching. We show you how to configure SIP Normalization on both the CUBE and CUCM, as well as how to configure the SIP OPTIONS ping keepalive feature.
In this course, we will spend an extensive amount of time Troubleshooting SIP calls. We will demonstrate many ways to collect SIP Traces and Debugs and show you how to use diagnostic programs that are available to examine and understand the various SIP debug and trace output.
Finally, you will configure a summary lab that will challenge you to use the knowledge and skills you will have learned throughout the course. You will configure an end-to-end SIP solution using multiple CUCM clusters and CUBEs. You will fulfill a list of SIP configuration requirements like what you will encounter in your real-world collaboration deployment.

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course developed by Sunset
Learning Institute intended for system engineers and customers who will be involved with day-to-day maintenance
and installation of the Cisco Unified Contact Center Enterprise (CCE) product deployed in a CVP comprehensive
environment. This course gives the learner an understanding of the Unified CCE deployment capabilities, processes,
fault tolerance, installation, and troubleshooting tools for inbound and outbound Contact Center functiona lity. This
will be accomplished by installing and configuring the Unified CCE software and introducing Unified CCE
troubleshooting tools.

The Implementing Cisco Enterprise Advanced Routing and Services (ENARSI) v1.0 gives you the knowledge you need
to install, configure, operate, and troubleshoot an enterprise network. This course covers advanced routing and
infrastructure technologies, expanding on the topics covered in the Implementing and Operating Cisco Enterprise
Network Core Technologies (ENCOR) v1.0 course.

This hands-on course covers many features of the Cisco IOS XE platform and describes how to manage devices from
a single dashboard, the Cisco DNA Center. You will learn how to use the Cisco Catalyst 9000 family of switches to
enable Software Defined Access (SD-Access) and provide end-to-end security and automation with centralized
management using DNA Center.

The Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.0 course gives you the
knowledge and skills needed to configure, troubleshoot, and manage enterprise wired and wireless networks. You’ll
also learn to implement security principles within an enterprise network and how to overlay network design by using
solutions such as SD-Access and SD-WAN.

The Cisco SD-WAN Operation and Deployment (ENSDW) v1.0 is a 2-day instructor-led hands-on course provides an
overview of the Cisco SD-WAN solution and SD-WAN components. You will learn how to create, manage, and operate
a secure extensible network using Cisco SD-WAN products. Cisco SD-WAN is a new technology, this training covers
salient features such as zero-touch provisioning, secure network bring-up, configuration using feature templates,
configuration of Overlay Management Protocol (OMP) and policies for network traffic management. Students will
also learn about policies and quality of service (QoS) in the SD-WAN overlay network.

The Designing Cisco Enterprise Wireless Networks (ENWLSD) v1.0 course gives you the knowledge you need to
design Cisco® wireless networks. The course covers design specifics from scenario design concepts through the
installation phase and into post-deployment validation.

The Implementing Cisco Enterprise Wireless Networks (ENWLSI) v1.0 course gives you the knowledge and skills
needed to secure wireless network infrastructure and troubleshoot any related issues. You’ll learn how to implement
and secure a wireless network infrastructure and use Cisco Identity Service Engine (ISE), Cisco Prime Infrastructure
(PI), and Cisco Connect Mobile Experience to monitor and troubleshoot network issues.

In this 4-day hands-on course students will discover how to deploy Cisco Enterprise Chat and Email into an existing
Enterprise Contact Center environment.
The course covers the details needed to prepare an both UCCE and ECE environments for the integration and
configurations steps required to do the actual integration. Students will gain experience with the operations and
administration tasks required for initial ECE deployment as well as ongoing system administration such as enabling
SSO, importing objects, preparing queues and workflows, using the scripting tool, generating reports, enabling
system logs for troubleshooting. Students will also see how to implement features that enhance ECE operations for
Agents. This course also describes feature enhancements that will be available in ECE 12.0.

Multiprotocol Label Switching integrates the performance and traffic-management capabilities of data link
Layer 2 with the scalability and flexibility of network Layer 3 routing. So, when used in conjunction with other
standard technologies, MPLS gives the ability to support value-added features and service offerings.

Using Prime Infrastructure to Manage Wireless Networks (PIMWN) is an updated version of the (NMENPI and WMNGI). PIMWM focuses on using Cisco Prime Infrastructure Release 3.3 to manage Cisco wireless networks. You will begin by learning about Cisco Prime Infrastructure dashboards that give you a quick view of devices, performance information, and various incidents. In addition, you will learn to perform device management operations such as adding devices, running discovery, managing network inventories, groups, and software images, configuring device archives, and auditing configuration change on devices. Create maps using Next Generation site maps that were introduced in Cisco Prime Infrastructure Release 3.2. Effectively manage devices by creating composite templates or using predefined templates. Create a lobby ambassador and configure guest user accounts to provide secure guest access. Also, implementing the guest access feature set and controller-based features such as Bonjour Services and Application Visibility & Control. Implement local profiling and policies on the 2504 wireless LAN controller. Learn to monitor and troubleshoot your network by monitoring devices, interfaces, and the wireless network. Create reports, view saved report templates, and run scheduled reports to provide information about the system and network health.
PIMWN provides hands-on labs that cover controller firmware release 8.0 as well as Cisco Prime Infrastructure software release 3.2. All labs are hands-on labs via remote access, using real Cisco gear.

Implementing Cisco Quality of Service (QOS) v2.5 provides learners with in-depth knowledge of QoS requirements,
conceptual models such as best effort, IntServ, and DiffServ, and the implementation of QoS on Cisco platforms. The
curriculum covers the theory of QoS, design issues, and configuration of various QoS mechanisms to facilitate the
creation of effective administrative policies providing QoS.

Remote PHY (R-PHY) is a key component in the cable industry’s adoption of a Distributed Access Architecture (DAA). This Deep Dive course examines Cisco’s deployment of R-PHY architecture and devices. Remote PHY (R-PHY) is a key component in the cable industry’s adoption of a Distributed Access Architecture (DAA). DAA and R-PHY are foundational technologies for future innovative network architectures such as Virtual CMTS (vCMTS), Cloud Native Broadband Router (cnBR), and Full-duplex DOCSIS. R-PHY enables the migration of physical layer (PHY) functions (such as RF Spectrum generation) from the Headend to the network edge - leading to more robust RF networks. The deployment of DAA/R-PHY, coupled with DOCSIS 3.1, allows cable operators to deliver ultrabroadband services with maximum downstream/upstream speeds approaching 10 Gbps/1 Gbps respectively.

The Implementing and Operating Cisco Security Core Technologies (SCOR) v1.0 course helps you prepare for the
Cisco® CCNP® Security and CCIE® Security certifications and for senior-level security roles. In this course, you will
master the skills and technologies you need to implement core Cisco security solutions to provide advanced threat
protection against cybersecurity attacks. You will learn security for networks, cloud and content, endpoint
protection, secure network access, visibility, and enforcement. You will get extensive hands-on experience deploying
Cisco Firepower Next-Generation Firewall and Cisco ASA Firewall; configuring access control policies, mail policies,
and 802.1X Authentication; and more. You will get introductory practice on Cisco Stealthwatch Enterprise and Cisco
Stealthwatch Cloud threat detection features.

The Implementing Cisco SD-WAN Solutions (SDWAN300) v1.0 course gives you deep-dive training about how to design, deploy, configure, and manage your Cisco© Software-Defined WAN (SD-WAN) solution in a large-scale live network, including how to migrate from legacy WAN to SD-WAN. You will learn best practices for configuring routing protocols in the data center and the branch, as well as how to implement advanced control, data, and application-aware policies. The course also covers SD-WAN deployment and migration options, placement of controllers, how to deploy and replace edge devices, and how to configure Direct Internet Access (DIA) breakout.
This course will help you learn to use Cisco SD-WAN to:
• Establish a transport-independent WAN for lower cost and higher diversity
• Meet Service-Level Agreements (SLAs) for business-critical and real-time applications
• Provide end-to-end segmentation for protecting critical enterprise compute resources
• Extend seamlessly into the public cloud
• Optimize the user experience for Software-as-a-Service (SaaS) applications

The Securing Email with Cisco Email Security Appliance (SESA) v3.0 course shows you how to deploy and use Cisco®
Email Security Appliance to establish protection for your email systems against phishing, business email compromise,
and ransomware, and to help streamline email security policy management. This hands-on course provides you with
the knowledge and skills to implement, troubleshoot, and administer Cisco Email Security Appliance, including key
capabilities such as advanced malware protection, spam blocking, anti-virus protection, outbreak filtering,
encryption, quarantines, and data loss prevention.

The Implementing and Configuring Cisco Identity Services Engine (SISE) v3.0 course shows you how to deploy and
use Cisco® Identity Services Engine (ISE) v2.4, an identity and access control policy platform that simplifies the
delivery of consistent, highly secure access control across wired, wireless, and VPN connections. This hands-on
course provides you with the knowledge and skills to implement and use Cisco ISE, including policy enforcement,
profiling services, web authentication and guest access services, BYOD, endpoint compliance services, and TACACS+
device administration. Through expert instruction and hands-on practice, you will learn how to use Cisco ISE to gain
visibility into what is happening in your network, streamline security policy management, and contribute to
operational efficiency.

The Securing Networks with Cisco Firepower Next-Generation IPS (SSFIPS) v4.0 course shows you how to deploy and
use Cisco Firepower® Next-Generation Intrusion Prevention System (NGIPS). This hands-on course gives you the
knowledge and skills to use the platform features and includes firewall security concepts, platform architecture and
key features; in-depth event analysis including detection of network-based malware and file type, NGIPS tuning and
configuration including application control, security intelligence, firewall, and network-based malware and file
controls; Snort® rules-language; file and malware inspection, security intelligence, and network analysis policy
configuration designed to detect traffic patterns; configuration and deployment of correlation policies to take action
based on events detected; troubleshooting; system and user administration tasks, and more.

The Securing Networks with Cisco Firepower Next-Generation Firewall (SSNGFW) v1.0 is a 5-day instructor-led
course that introduces learners to the powerful features of Cisco Firepower Threat Defense, including VPN
configuration, traffic control, NAT configuration, SSL decryption, advanced NGFW and NGIPS tuning and
configuration, analysis, and troubleshooting.

This course, Deploying Cisco Unified Contact Center Express (UCCXD) provides the student with hands-on experience
and knowledge of tasks typically performed during contact center deployment. This includes the deployment of
Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and
Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting,
and troubleshooting.

The Deploying Advanced Cisco Wireless LANs (WDAWL) hands-on course builds upon the basic deployments course by presenting students with more challenging real-world deployments such as client mobility between subnets, high client density deployments, and an introduction to mesh network concepts. Students will be able to make network design decisions about, configure, and troubleshoot WLANs that encounter these challenges. The course is updated through Wireless LAN Controller and AP code release 8.1, which includes new in-demand features such as 802.11ac design awareness, iBeaconing, Apple 802.11v integration, AVC enhancements, FlexConnect enhancements, ease-ofuse enhancements, as well as many more customer-requested enhancements.
This course’s student kit material is in a digital format (e-kit), which is accessed from the Cisco Learning Network Space. A CCO ID is required to log in. Remote Lab Guides are emailed to you in PDF format. The PDF version will be completely printable. It is recommended that you print your remote lab guide before class begins.

Deploying Basic Cisco Wireless LANs (WDBWL) course is designed to give students a firm understanding of the Cisco Unified Wireless Networking (CUWN) for enterprise deployment scenarios. This course provides basic instructions on installing, configuring, operating, and maintaining a wireless network, both as an add-on to an existing wireless LAN (WLAN) and as a new CUWN solution.
The Deploying Basic Cisco Wireless LANs course builds on top of wireless LAN terms, concepts, protocols, architecture and WLAN characteristics introduced in the Defining Cisco Wireless LAN Essentials (WLE) eLearning course. In addition, you will investigate the components, features, and deployment aspects of the system. You will have the opportunity to reinforce what you learn with hands-on labs. This course focuses on the essential network elements of a WLAN: the wireless access points (APs) and wireless LAN controllers (WLCs).
This course provides high-level information about the optional but recommended network management and services appliance components of a Cisco Unified Wireless Network – the Cisco Prime Infrastructure (PI), and Mobility Services Engine (MSE)—but does not provide hands-on labs and in-depth coverage of these components.

The Understanding Cisco Wireless Foundations (WLFNDU) v1.0 course gives you the knowledge and skills you need
to position, plan, implement, operate, and manage a Cisco® wireless LAN (WLAN) network. This course teaches you
how to design, install, configure, monitor, and conduct basic troubleshooting tasks on a Cisco WLAN network of any
size.

This course is designed to supply the technician with the theory and skills necessary to combat malware on their computer systems.

This class will immerse the students into an interactive environment where they will be shown how to scan, test, hack and secure their own systems. The lab intensive environment gives each student in-depth knowledge and practical experience with the current essential security systems.

This course will expand upon your knowledge by addressing the essential elements of the 10 domains that comprise a Common Body of Knowledge for information systems security professionals. The course offers a job-related approach to the security process, while providing the skills required to prepare for CISSP certification.

This course is designed for the information security practitioner who champions system security commensurate with an organization's mission and risk tolerance while meeting legal and regulatory requirements. The Certified Authorization Professional (CAP) certification course conceptually mirrors the National Institute of Standards and Technology (NIST) system authorization process in compliance with the Office of Management and Budget (OMB) Circular A-130, Appendix III.

The Computer Hacking Forensic Investigator (CHFI) course delivers the security discipline of digital forensics from a vendor-neutral perspective. CHFI is a comprehensive course covering major forensic investigation scenarios and enabling students to acquire necessary hands-on experience with various forensic investigation techniques and standard forensic tools necessary to successfully carry out a computer forensic investigation leading to the prosecution of perpetrators.

The CCISO Certification is an industry-leading program that recognizes the real-world experience necessary to succeed at the highest executive levels of information security. Bringing together all the components required for a C-Level positions, the CCISO program combines audit management, governance, IS controls, human capital management, strategic program development, and the financial expertise vital to leading a highly successful IS program. The job of the CISO is far too important to be learned by trial and error. Executive level management skills are not areas that should be learned on the job.
Material in the CCISO Program assumes a high-level understanding of technical topics and doesn’t spend much time on strictly technical information, but rather on the application of technical knowledge to an information security executive’s day-to-day work. The CCISO aims to bridge the gap between the executive management knowledge that CISOs need and the technical knowledge that many sitting and aspiring CISOs have. This can be a crucial gap as a practitioner endeavors to move from mid-management to upper, executive management roles. Much of this is traditionally learned as on the job training, but the CCISO Training Program can be the key to a successful transition to the highest ranks of information security management.

eMASS (Enterprise Mission Assurance Support Service) is a government-owned web-based application which supports cybersecurity program management. This course will provide students with eMASS skills specific to their roles. It describes the role of eMASS in the Department of Defense’s Risk Management Framework for Information Technology; defines eMASS’s implementation of the Authorization Process; and covers how to operate through eMass in order to support the creation, assessment, and authorization of a completed RMF A&A package.

eMASS (Enterprise Mission Assurance Support Service) is a government-owned web-based application which supports cybersecurity program management. This course will provide students with eMASS skills specific to their roles. It describes the role of eMASS in the Department of Defense’s Risk Management Framework for Information Technology; defines eMASS’s implementation of the Authorization Process; and covers how to operate through eMass in order to support the creation, assessment, and authorization of a completed RMF A&A package.

Federal Risk Management Framework (RMF) 2.0 Implementation, DoD/IC Edition, focuses on the Risk Management Framework prescribed by NIST Standards. This edition focuses on RMF as implemented within the Department of Defense (DoD) and Intelligence Communities (IC).

Federal Risk Management Framework (RMF) 2.0 Implementation with CAP Exam Review focuses on the Risk Management Framework prescribed by NIST Standards. This course can also be used to aid in preparation for the ISC2 Certified Authorization Professional (CAP) exam, as it covers 100% of the CAP exam requirements.

This one-day LRS NIST Cybersecurity Foundation course is designed for anyone in an organization who needs to understand the basics of cybersecurity, the components of the NIST CSF, and how the NIST CSF aligns to risk management.

This PMP® Exam Prep Course provides the knowledge you need to evolve your career as a successful Project Management Professional and it fulfills the required 35-hour PMI contact hour requirement. In this course, you will gain the essential preparation needed to pass the Project Management Professional Certification exam.

The PMI Agile Certified Practitioner (PMI-ACP)® formally recognizes your knowledge of agile principles and your skill with agile techniques. It will make you shine even brighter to your employers, stakeholders and peers.

The CISA designation is a globally recognized certification for IS audit control, assurance and security professionals.

Certified Information Security Manager (CISM), an ISACA Certification, demonstrates your information security management expertise. The uniquely management-focused CISM promotes international security practices and recognizes the individual who manage designs, and oversees and assesses an enterprise’s information security.

For those who are skilled at analyzing and troubleshooting today’s wireless LANs, the Certified Wireless Analysis Professional (CWAP) certification offers an opportunity to leap forward in your career. Do you have a mastery of operation and frame exchanges? Can you perform protocol and spectrum analyses? Are MAC layer frame formats right in your wheelhouse?
Measure your skills and knowledge with this professional-level certification and get on track toward ultimately earning your Certified Wireless Network Expert (CWNE) certification. Those that pass the CWAP exam earn credit towards a CWNE certification.

Do you have the skills to design an Enterprise network? Do you understand the architectures and protocols of a WLAN? Can you conduct a thorough site survey, design end-to-end security, and validate your designed network? Well, now is your chance to prove it, and in turn, earn a Certified Wireless Design Professional (CWDP) certification.
The CWDP is highly respected within the IT industry and CWDP-certified candidates hold a significant advantage in terms of career and salary advancement.
Measure your skills and knowledge with this professional-level certification and get on track toward ultimately earning your Certified Wireless Network Expert (CWNE) certification. Those that pass the CWDP exam earn credit towards a CWNE certification.

Get a head start right out of the gate with a Certified Wireless Network Administrator (CWNA) certification. It is the base certification for Enterprise Wi-Fi within the CWNP family of certifications and a springboard toward earning your security, design, analysis, and network expert certifications. Achieving it enhances your networking career profile, providing evidence that you have sought after Wi-Fi knowledge and skills.
The goal of this course is to add Wi-Fi expertise to a networking professional’s skill set while covering all CWNA-107 exam topics. The course begins with discussion topics and hands-on lab exercises covering the basic operation of 802.11 Wi-Fi technology. Once a base of Wi-Fi knowledge is established, enterprise relevant topics such as Wi-Fi design, security, and troubleshooting are covered. You will use enterprise-class hardware and software tools during live lab exercises, all accessible remotely for any instructor-led or virtual class. As an added bonus, you will receive a free exam voucher.

Using the latest enterprise wireless LAN security and auditing equipment in this hands-on course, learn, in detail, the most up-to-date WLAN intrusion and DoS tools and techniques. You will learn about functionality of the 802.11i amendment to the 802.11 standard, the inner-workings of each EAP type used with wireless LANs today, and every class and type of WLAN security solution available on the market from wireless intrusion prevention systems to wireless network management systems. As an added bonus, you will receive a free exam voucher.

This 3-day course is aimed at IT Service Management (ITSM) practitioners managing the operation of IT-enabled and digital products and services, and those responsible for the end-to-end delivery.
Candidates acquire an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and how to apply relevant practices, methods and tools. This course also provides an understanding of service performance, service quality and improvement methods.

This 4-day course is aimed at IT Service Management (ITSM) practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

This 4-day course is aimed at IT managers and practitioners involved in digital services or digital transformation projects working within or towards high velocity environments.

This 3-day course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It covers both practical and strategic elements.
This universal module is a key component of both the ITIL Managing Professional and ITIL Strategic Leader streams.

This course provides an awareness-level understanding of the newly-released ITIL® 4 concepts through presentation, lecture, guided discussions, exercises, and games setting students up for success on the ITIL® 4 Foundation exam, and paving the way for absorbing the rest of the ITIL® 4 framework once it is released in 2020.

The IT Management and Leadership Executive (ITMLE) certification Boot Camp training class is designed to help current and aspiring IT senior managers maximize their current job performance and accelerate their professional advancement.

The ITMLP Certification Boot Camp training class contains a collection of key IT topics designed to increase the effectiveness of new and aspiring IT managers by widening their knowledge of IT, discussing techniques to enhance user support and satisfaction, providing insights into motivating technical professionals, and providing information on the use of various IT best-practices.

Lean Six Sigma (LSS), the combined methodologies and principles of “Lean” and “Six Sigma,” is a management approach for process improvement and problem solving. The Lean Six Sigma Green Belt Training Materials are a comprehensive curriculum covering everything within the Lean Six Sigma D-M-A-I-C body of knowledge required to successfully prepare students to achieve Green Belt certifications and performance standards.

Six Sigma is a set of qualitative and quantitative quality tools that can help a business improve their processes. The efficiency built into the business processes brings about improved profits, confidence and quality. Ultimately this effort is there to ensure customer satisfaction. This course is designed to introduce students to basic concepts of Six Sigma particularly in continuous process improvement.

The Lean Six Sigma Yellow Belt Course is professionally designed to effectively transfer knowledge of complex subject matter contained within the Yellow Belt Body of Knowledge. Formatted in such a way that the problem-solving strategy is demonstrated throughout the content. By utilizing various Statistical and Business Improvement tools this popular manual clearly explains the flow and process of the Lean Six Sigma Methodology in order to transfer knowledge of both the tactical and strategic aspects of the LSS Yellow Belt skill set.

This accelerated 5-day course is designed for experienced IT professionals to build the foundational administration
aspects of installing, configuring and managing a Citrix Virtual Apps and Desktops 7 environment.

Learn the skills required to configure and manage Citrix ADC Traffic Management features, including Content
Switching, Traffic Optimization, and Global Server Load Balancing. At the end of the course, students will be able to
configure their ADC environments to address efficient traffic switching and resilience requirements including
Content Switching, Traffic Optimization, and Disaster Recovery.

In this course, you will learn the skills that are required for implementing NetScaler components including secure
load balancing, high availability, and NetScaler management. You will learn how to configure your NetScaler
environments to address traffic delivery and management requirements including load balancing, availability, and
NetScaler operation management.

Learn the skills required to configure and manage Citrix Gateway features. At the end of the course, students will be
able to configure their Citrix Gateway environments to address remote access requirements for Apps and Desktops.

Expand your Citrix networking knowledge and skills by enrolling in this five-day course. It covers Citrix ADC
essentials, including secure load balancing, high availability and operations management, and also focuses on Citrix
Gateway. You will learn to deliver secure remote access to apps and desktops integrating Citrix Virtual Apps and
Citrix Desktops with Citrix Gateway.

Learn the skills required to configure and manage Citrix ADC Traffic Management features, including Content Switching, Traffic Optimization, and Global Server Load Balancing. At the end of the course, students will be able to configure their ADC environments to address efficient traffic switching and resilience requirements including Content Switching, Traffic Optimization, and Disaster Recovery.

Build your Citrix ADC knowledge and skills by enrolling in this five-day course. It covers Citrix ADC essentials-- platforms, architecture, licensing and functionality – and also focuses on traffic management, including content switching, traffic optimization and global server load balancing (GSLB). You will learn about key ADC capabilities such as high availability, security and performance, and explore SSL offload, load balancing and monitoring. The traffic management curriculum will cover the AppExpert policy engine, the Rewrite and Responder features, and Content Switching.

Learn the skills required to configure and manage Citrix Gateway features. At the end of the course, students will be able to configure their Citrix Gateway environments to address remote access requirements for Apps and Desktops.

Expand your Citrix networking knowledge and skills by enrolling in this five-day course. It covers Citrix ADC essentials, including secure load balancing, high availability and operations management, and also focuses on Citrix Gateway. You will learn to deliver secure remote access to apps and desktops integrating Citrix Virtual Apps and Citrix Desktops with Citrix Gateway.

Citrix Web App Firewall protects web apps and sites from known and unknown attacks. This threeday course will
teach you how to address application services security requirements with Web App Firewall. After studying Citrix
Web App Firewall, you'll learn about many different types of web attacks and vulnerabilities, such as SQL injection
and cookie tampering, and how to protect against them. The course also covers policies, profiles and expressions;
monitoring, management and reporting; and troubleshooting techniques. Highlighted features include the Adaptive
Learning Engine and Secure Insight. This advanced course is designed for IT professionals with previous Citrix
Networking experience.

Master the deployment and usage of Citrix Application Delivery Management with this two-day management and
optimization course. You'll gain the skills needed to automate and manage network services for scale out of
application architectures, and to optimize Citrix ADC-managed application delivery traffic. The curriculum focuses
on centrally managing multiple Citrix ADC platforms, orchestrating configuration changes, reporting on transactions,
visualizing infrastructure and planning infrastructure expansion. You will also learn how to implement Citrix ADC
features, including caching, frontend optimization, Citrix ADC web logging and TCP/HTTP optimization, to optimize
traffic managed by your Citrix networking environment.

Learn how to configure your Citrix networking environment to address application services security requirements
with Citrix Web App Firewall; automate and manage network services for scale-out of application architectures with
Citrix Application Delivery Management; and optimize Citrix ADC-managed application delivery traffic. This five-day
course for experienced Citrix networking architects, engineers and administrators will teach you to deploy and
manage Web App Firewall to protect web applications against different types of attacks. It will also give you a
practical understanding of Citrix Application Delivery Management capabilities for centralized management of
multiple Citrix ADC platforms, orchestration of changes, transaction reporting, infrastructure visualization and
planning.

In this expert level 5-day training course you will be exposed to advanced networking and Citrix ADC concepts and
configurations. Through lecture, lab exercises, and real-world case studies, you will learn to look critically at
environment requirements, constraints, and business drivers to create a complex Citrix networking solution. Topics
to be covered in this course include multi-site and multitenant deployments, advanced authentication and load
balancing, and automation and orchestration and advanced troubleshooting. This training will also prepare you for
the Citrix Certified Expert in Networking (CCE-N) exam.

This foundational course to Citrix Workspace intelligence ushers students into the new generation of Citrix teaching
how intelligent features help organize, guide, and automate the future of work.

This foundational administration course covers the aspects of installing, configuring and managing a Citrix Virtual
Apps and Desktops 7 environment, how to manage an on-premises Citrix solution and migrate from an on-premises
solution to cloud using the Citrix Cloud management plane.

Designed for experienced IT professionals this course builds on the foundational implementation and management
skills introducing scalability, redundancy and security configurations.

Designed for experienced IT professionals, you will learn to build and combine App Layers to optimize management
of your app and desktop images and to implement Workspace Environment Management to improve log-on times,
centralize user settings management, and optimize the performance of machines.

Designed to learn how to set up scalability, redundancy and security configurations. You will learn advanced features
to optimize the management of your app and desktop images by building and combining App Layers and Workspace
Environment Management, which can improve login times, centralize user settings management, optimize the
performance of machines running the Virtual Delivery Agent (VDA).

Improve your Citrix Virtual Apps and Desktops image management and performance with Citrix Provisioning. Learn
to install and configure a highly available Citrix Provisioning farm according to leading practices. In this course, you
will learn about the architecture, communication, and processes that make up Citrix Provisioning to be successful
with deploying and managing a farm.

This advanced 5-day training course teaches the design principles for creating a Citrix Virtual Apps and Desktops virtualization solution. In this training, you will also learn how to assess existing environments, explore different scenarios, and make design decisions based on business requirements. This course covers the Citrix Consulting approach to design and covers the key design decisions through lectures, lab exercises, and interactive discussions. You will also learn about additional considerations and advanced configurations for multi-location solutions and disaster recovery planning. This training will help you prepare for the Citrix Certified Expert in Virtualization (CCE-V) exam.

Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will
learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating
to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and
an understanding of how components interact. You will learn about each component focusing on common user
related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By
the end of the course, you will be able to solve or escalate end-user issues appropriately.

Learn how to navigate the move from Citrix Virtual Apps and Desktops 7.1x on-premises to Citrix Virtual Apps and
Desktops Service on Citrix Cloud. Get hands-on as the course guides you through the architecture, communications,
management, installation, and configuration of Citrix Cloud and the Cloud Connector. Learn about the services
available in Citrix Cloud with a focus on the Citrix Virtual Apps and Desktops Service. If you are planning a move to
Citrix Cloud or starting out anew, this course is a necessary step in enabling you with the right training and skills to
understand, manage, and deliver successfully. In this course you will not only learn how to migrate from an
onpremises solution to using the Citrix Cloud management plane, but also considerations for moving workloads to
public clouds.

Learn to deploy and manage your Citrix Virtual Apps and Desktops apps and desktops in Microsoft Azure. Gain the
skills to plan your machine catalog and virtual machine design based in Microsoft’s public cloud and get hands-on
practice deploying those machines using Machine Creation Services. You will also learn about additional Azure
considerations including maintenance and power management which are critical in a cloud environment. For remote
access, you will learn to configure Citrix StoreFront and Citrix Gateway on the Azure platform. This course focuses
on Microsoft Azure as a Citrix Cloud resource location however concepts are relevant to both Citrix Cloud and fully
managed Citrix Virtual Apps and Desktops sites

Navigate the move from an on-premises environment into Citrix Cloud and learn to deploy resource locations onto
Microsoft Azure. Learn the architecture, communications, and management of Citrix Cloud and the Citrix Virtual
Apps and Desktops Service and then migrate existing infrastructure and settings into Citrix Cloud. If you are planning
a move to Citrix Cloud or starting out anew, this course is a necessary step in enabling you with the right training
and skills to understand, manage, and deliver successfully. Plan machine catalog and virtual machine design based
in Microsoft's public cloud and deploy those machines using Machine Creation Services. Learn to configure the access
layer as a service within Citrix Cloud, as managed machines in your data center, or on the Azure platform.

This advanced 5-day training course covers design principles for creating a practical Citrix Virtual Apps and Desktops
virtualization solution. As part of this training you will assess existing environments and explore different scenarios
to link business requirements to design decisions. This course follows the Citrix Consulting approach to design and
covers the key design decisions through lecture, lab exercises and interactive discussions. You will also learn about
additional considerations and advanced configurations for multi-location solutions and disaster recovery planning.
This training will help you prepare for the Citrix Certified Expert in Virtualization (CCE-V) exam.

This course provides the skills necessary to install, configure, and integrate components in a Citrix XenMobile 10
Enterprise solution. Students with limited or no XenMobile experience will gain an understanding of the components
of a XenMobile Enterprise solution and their functions. Students will deploy and configure the XenMobile Enterprise
components, apply principles to enroll mobile devices, install mobile apps, and use policies to manage device and
application usage in a lab environment. In addition, topics such as how to integrate additional Citrix products and
applications as part of the solution and how to troubleshoot some of the most common implementation issues will
be discussed. Students are expected to leverage their own mobile device (personal or corporate-owned, not already
enrolled in another Mobile Device Management solution) to use during hands-on lab exercises.

The GL120 is a challenging course that focuses on the fundamental tools and concepts of Linux and Unix. Students gain proficiency using the command line. Beginners develop a solid foundation in Unix, while advanced users discover patterns and fill in gaps in their knowledge.

This course builds upon a foundation of core Linux systems administration principles and skills. Students will advance their Linux systems administration knowledge. The course will focus on helping students optimize system administration skills using automation techniques and deploy commonly used network services.

This course is designed to give students a firm foundation in basic administration of Oracle Database 11g. In this class, students learn how to install and maintain Oracle Database 11g. Students gain a conceptual understanding of the Oracle database architecture and how its components work and interact with one another.

This Oracle Database 11g: Administration Workshop II Release 2 training takes the database administrator beyond the basic tasks covered in the first workshop. You'll begin by gaining a deep understanding of the most important responsibilities a DBA has: performing backup and recovery.

In this course students learn the concepts of relational databases. This course provides the essential SQL skills that allow developers to write queries against single and multiple tables, manipulate data in tables, and create database objects.

This course starts with an introduction to PL/SQL and proceeds to list the benefits of this powerful programming language. Participants are made aware of how to create PL/SQL blocks of application code that can be shared by multiple forms, reports, and data management applications.

This course is designed to deliver the fundamentals of SQL and PL/SQL along with the benefits of the programming languages using Oracle Database technology. In this course participants learn the concepts of relational databases.

This course is paced to provide a solid foundation in Java™ for programmers without syntax experience in a C-based language. Intensive and hands-on, the course emphasizes becoming productive quickly as a Java programmer. Besides learning the basic structure and syntax of the language, students will also learn object-oriented principles and how they are applied in Java applications.

This course gives an advanced understanding of VMware 6.7.

This class features intensive hands-on training that focuses on installing, configuring, and managing VMware vSphere 6.7. This course prepares you to administer a vSphere infrastructure for an organization of any size and forms the foundation for most other VMware technologies in the software-defined data center.

This five-day course features intensive hands-on training that focuses on installing, configuring, and managing VMware vSphere 7, which includes VMware ESXi 7 and VMware vCenter Server 7. This course prepares you to administer a vSphere infrastructure for an organization of any size. This course is the foundation for most of the other VMware technologies in the software-defined data center.

Big Data on Amazon Web Services (AWS) introduces you to cloud-based big data solutions and Amazon Elastic
MapReduce (EMR), the AWS big data platform. In this course, we show you how to use Amazon EMR to process data
using the broad ecosystem of Hadoop tools like Pig and Hive. We also teach you how to create big data
environments, work with Amazon DynamoDB and Amazon Redshift, understand the benefits of Amazon Kinesis, and
leverage best practices to design big data environments for security and cost-effectiveness.

The Advanced Developing on AWS course uses the real-world scenario of taking a legacy, on-premises monolithic
application and refactoring it into a serverless microservices architecture. This three-day advanced course covers
advanced development topics such as architecting for a cloud-native environment; deconstructing on-premises,
legacy applications and repackaging them into cloud-based, cloud-native architectures; and applying the tenets of
the Twelve-Factor Application methodology.

Architecting on Amazon Web Services (AWS) covers the fundamentals of AWS. It is designed to teach Solution
Architects how to optimize the use of the AWS Cloud by understanding AWS services and how these services fit into
a cloud solution. Your architectural solution may differ depending on industry and size of business. Because there is
no one-size-fits-all design, this course highlights some AWS Cloud design patterns to help you learn how a service
may fit in the overall cloud design. It also covers the best practices and lessons learned.

Building on concepts introduced in the Architecting on Amazon Web Services course, the Architecting on AWS
Advanced Concepts course is designed for individuals who are experienced with designing scalable and elastic
applications on the AWS platform. In this course, we cover how to build more complex solutions which incorporate
data services, infrastructure configuration management, and security on AWS. This course introduces more
specialized AWS services, including Amazon Elastic MapReduce, AWS OpsWorks, and AWS Elastic Beanstalk, as well
as demonstrates design components for building scalable, elastic, secure, and highly available applications on AWS.

This course combines Architecting on AWS and Advanced Architecting on AWS to offer a comprehensive, immersive
course in cloud architecture. It covers all aspects of how to architect for the cloud over 4.5 days. You will learn how
to design cloud architectures, starting small and working to large-scale enterprise-level designs—and everything in
between. Starting with the Well-Architected Framework, you will be immersed in AWS services like compute,
storage, database, networking, security, monitoring, automation, optimization, benefits of de-coupling applications
and serverless, building for resilience, and understanding costs. Using hands-on labs, you will apply knowledge from
lectures to gain skills.

AWS Business Essentials helps IT business decision makers understand the benefits of cloud computing and how a
cloud strategy can help you meet your business objectives. In this course we discuss the advantages of cloud
computing for your business and the fundamentals of AWS, including financial benefits. This course also introduces
you to successful cloud adoption frameworks so to help you consider the AWS platform within your cloud computing
strategy.

The fundamental-level full-day course is intended for individuals who seek an overall understanding of the AWS
Cloud, independent of specific technical roles. It provides a detailed overview of cloud concepts, AWS services,
security, architecture, pricing, and support. It includes lab exercises reinforcing some of the core concepts of the
lecture. This course also helps you prepare for the AWS Certified Cloud Practitioner exam. This course includes AWS Training Exclusives.

Data Warehousing on AWS introduces you to concepts, strategies, and best practices for designing a cloud-based
data warehousing solution using Amazon Redshift, the petabyte-scale data warehouse in AWS. This course
demonstrates how to collect, store, and prepare data for the data warehouse by using other AWS services such as
Amazon DynamoDB, Amazon EMR, Amazon Kinesis Firehose, and Amazon S3. Additionally, this course demonstrates
how to use business intelligence tools to perform analysis on your data.

The Developing on AWS course is designed to help individuals design and build secure, reliable and scalable AWSbased applications. In this course, we cover fundamental concepts and baseline programming for developing
applications on AWS. We also show you how to work with AWS code libraries, SDKs, and IDE toolkits so that you can
effectively develop and deploy code on the AWS platform.

DevOps Engineering on AWS demonstrates how to use the most common DevOps patterns to develop, deploy and
maintain applications on AWS. The course covers the core principles of the DevOps methodology and examines a
number of use cases applicable to startup, small-medium business, and enterprise development scenarios.

The Amazon Web Services (AWS) Technical Essentials Instructor-Led Training course introduces AWS products,
services, and common solutions with demos, knowledge checks, and hands-on lab activities. It provides learners
with the basic fundamentals to become more proficient in AWS and empowers them to make informed decisions
about IT solutions based on business requirements.

Running Container-Enabled Microservices on AWS is designed to teach you how to manage and scale containerenabled applications by using Amazon EC2 Container Service (ECS). The course highlights the challenges of running
containerized applications at scale and provides guidance on creating and using Amazon ECS to develop and deploy
containerized microservices-based applications. In the hands-on lab exercises, you use Amazon ECS to handle longrunning services, build and deploy container images, link services together, and scale capacity to meet demand. This
course also discusses how to run container workers for asynchronous application processes.

In this course, you will learn about the process of planning and designing both relational and nonrelational
databases. You will learn the design considerations for hosting databases on Amazon Elastic Compute Cloud (Amazon EC2). You will learn about our relational database services including Amazon Relational Database Service (Amazon RDS), Amazon Aurora, and Amazon Redshift. You will also learn about our nonrelational database services including Amazon DocumentDB, Amazon DynamoDB, Amazon ElastiCache, Amazon Neptune, and Amazon QLDB. By the end of this course, you will be familiar with the planning and design requirements of all 8 of these AWS databases services, their pros and cons, and how to know which AWS databases service is right for your workloads.

This course demonstrates how to efficiently use AWS security services to stay secure in the AWS Cloud. The course
focuses on the security practices that AWS recommends for enhancing the security of your data and systems in the
cloud. The course highlights the security features of AWS key services including compute, storage, networking, and
database services. You will also learn how to leverage AWS services and tools for automation, continuous monitoring
and logging, and responding to security incidents.

This course covers fundamental AWS cloud security concepts, including AWS access control, data encryption
methods, and how network access to your AWS infrastructure can be secured. Based on the AWS Shared Security
Model, you learn where you are responsible for implementing security in the AWS Cloud and what security-oriented
services are available to you and why and how the security services can help meet the security needs of your
organization.

System Operations on Amazon Web Services (AWS) is designed to teach those in a Systems Administrator or
Developer Operations (DevOps) role how to create automatable and repeatable deployments of networks and
systems on the AWS platform. The course covers the specific AWS features and tools related to configuration and
deployment, as well as common techniques used throughout the industry for configuring and deploying systems.

The objective of AutoCAD/AutoCAD LT Fundamentals is to enable students to create a basic 2D drawing in the AutoCAD software. Even at this fundamental level, the AutoCAD software is one of the most sophisticated computer applications that you are likely to encounter.

The AutoCAD Advanced training guide introduces advanced techniques and teaches you to be proficient in your use of AutoCAD. This is done by teaching you how to recognize the best tool for the task, the best way to use that tool, and how to create new tools to accomplish tasks more efficiently.

This training guide introduces students to drawing based and geospatial features within the AutoCAD® Map 3D software. Students learn about the features and functions of the AutoCAD Map 3D software, including how to create, manage, and map data.

The AutoCAD Civil 3D Fundamentals training guide is designed for Civil Engineers and Surveyors who want to take advantage of AutoCAD® Civil 3D® software’s interactive, dynamic design functionality.

The Autodesk® Revit software is a powerful Building Information Modeling (BIM) program that works the way architects think. The program streamlines the design process through the use of a central 3D model, where changes made in one view update across all views and on the printable sheets.

To take full advantage of Building Information Modeling, the Autodesk® Revit® Structure Fundamentals training guide has been designed to teach the concepts and principles from building design through construction documentation using the Autodesk Revit Structure software.

This course will discuss the various methods and best practices that are in line with business and technical requirements for modeling, visualizing, and analyzing data with Power BI. The course will also show how to access and process data from a range of data sources including both relational and non-relational data. This course will also explore how to implement proper security standards and policies across the Power BI spectrum including datasets and groups. The course will also discuss how to manage and deploy reports and dashboards for sharing and content distribution. Finally, this course will show how to build paginated reports within the Power BI service and publish them to a workspace for inclusion within Power BI.

The main purpose of the course is to give students the ability to add analysis capabilities to Excel spreadsheets.

The main purpose of the course is to give students a good understanding of data analysis with Power BI. The course includes creating visualizations, the Power BI Service, and the Power BI Mobile App.

The main purpose of the course is to give students the ability to add BI techniques to Excel data analysis. The course goes beyond the capabilities of tables and charts and uses Pivot Charts, the Excel Data Model, and Power BI.

This course gives network administrators, network operators, and network engineers a functional understanding of the BIG-IP system as it is commonly deployed in an application delivery network. The course introduces students to the BIG-IP system, its configuration objects, how it processes traffic, and how typical administrative and operational activities are performed. The course includes lecture, hands-on labs, interactive demonstrations, and discussions.

This course uses lectures and hands-on exercises to give participants real-time experience in setting up and configuring the BIG-IP Advanced Firewall Manager (AFM) system. Students are introduced to the AFM user interface, stepping through various options that demonstrate how AFM is configured to build a network firewall and to detect and protect against DoS (Denial of Service) attacks. Reporting and log facilities are also explained and used in the course labs. Further Firewall functionality and additional DoS facilities for DNS and SIP traffic are discussed.

This three-day course gives network administrators, network operators, and network engineers a functional understanding of BIG-IP Access Policy Manager as it is commonly deployed in both application delivery network and remote access settings. The course introduces students to BIG-IP Access Policy Manager, its configuration objects, how it commonly deployed, and how typical administrative and operational activities are performed. The course includes lecture, hands-on labs, interactive demonstrations, and discussions.

This course gives networking professionals a functional understanding of the BIG-IP DNS system as it is commonly used. The course covers configuration and ongoing management of the BIG-IP DNS system, and includes a combination of lecture, discussion, and hands-on labs.

This course gives network professionals a functional understanding of BIG-IP Local Traffic Manager, introducing students to both commonly used and advanced BIG-IP LTM features and functionality. Incorporating lecture, extensive hands-on labs, and classroom discussion, the course helps students build the well-rounded skill set needed to manage BIG-IP LTM systems as part of a flexible and high-performance application delivery network.

In this 4-day course, students are provided with a functional understanding of how to deploy, tune, and operate F5 Advanced Web Application Firewall to protect their web applications from HTTP-based attacks. The course includes lecture, hands-on labs, and discussion about different F5 Advanced Web Application Firewall tools for detecting and mitigating threats from multiple attack vectors such web scraping, Layer 7 Denial of Service, brute force, bots, code injection, and zero-day exploits.

This course gives networking professionals hands-on knowledge of how to troubleshoot a BIG-IP system using a number of troubleshooting techniques as well as troubleshooting and system tools. This course includes lectures, labs, and discussions.

Palo Alto Networks next-generation firewalls are architected to safely enable applications and prevent modern
threats. Their approach identifies all network traffic based on applications, users, content and devices, and lets you
express your business policies in the form of easy-to-understand security rules.

Palo Alto Networks next-generation firewalls are architected to safely enable applications and prevent modern
threats. Their approach identifies all network traffic based on applications, users, content and devices, and lets you
express your business policies in the form of easy-to-understand security rules.

Palo Alto Networks next-generation firewalls are architected to safely enable applications and prevent modern
threats. Their approach identifies all network traffic based on applications, users, content and devices, and lets you
express your business policies in the form of easy-to-understand security rules.

Palo Alto Networks Traps Advanced Endpoint Protection prevents sophisticated vulnerability exploits and unknown
malware-driven attacks. Traps accomplishes this through a highly scalable, lightweight agent that uses an
innovative new approach for defeating attacks without requiring any prior knowledge of the threat itself.

Palo Alto Networks Traps Advanced Endpoint Protection prevents sophisticated vulnerability exploits and unknown malware-driven attacks. Successful completion of this two-day, instructor-led course helps prepare the student to configure the Traps Management Service and to install Traps onto endpoints.

Palo Alto Networks next-generation firewalls are architected to safely enable applications and prevent modern
threats. Their approach identifies all network traffic based on applications, users, content and devices, and lets you
express your business policies in the form of easy-to-understand security rules.

A relational database application such as Microsoft® Office Access® 2016 can help you and your organization collect and manage large amounts of data. Access is a versatile tool. You can use it as a personal data management tool (for your use alone), or you can use it as a construction set to develop applications for an entire department or organization. In this course, you will use Access 2016 to manage your data, including creating a new database; constructing tables; designing forms and reports; and creating queries to join, filter, and sort data.

In this course, you will expand your knowledge of relational database design, write advanced queries, structure existing data, validate data entered into a database, and customize reports. Extending your knowledge of Microsoft Access 2016 will result in a robust, functional database for your users.

You've covered many of the basic functions of Microsoft® Office Access® 2016, and now you're ready to learn advanced Access features such as database management, advanced form design, packaging a database, encrypting a database, preparing a database for multi-user access, and more. Knowledge of these features separate database professionals from the casual database users or occasional designers. Today's training, added to that which you've gained from the Microsoft® Office Access® 2016: Part 1 and Microsoft® Office Access® 2016: Part 2 courses, rounds out your Access education and provides you with marketable job skills.

Excel 2016 Level 2 builds on the basic concepts and skills of our Level 1 course to provide more advanced tools for analysis and presentation of complex, realistic data in Microsoft Excel 2016: how to manage complex workbooks, build more complex functions, use data analysis tools, make an impact with powerful chart and presentation features, and collaborate with other users. The three levels of our Excel 2016 courses map to the objectives of the Microsoft Office Specialist and Expert exams for Excel 2016. Objective coverage is marked throughout the course.

Excel 2016 Level 3 builds on the concepts and skills of our Level 1 and Level 2 courses to provide advanced tools for solving real-world problems in Microsoft Excel 2016: lookup and decision-making functions, auditing and error-handling, array functions, date and text functions, importing and exporting, what-if-analysis, and macros. The three levels of our Excel 2016 courses map to the objectives of the Microsoft Office Specialist and Expert exams for Excel 2016. Objective coverage is marked throughout the course.

Advances in technology have made it possible to store ever increasing amounts of data. Along with this, the need to analyze that data and gain actionable insight is greater than ever. Most users have experienced working with Excel and creating basic PivotTables to summarize data. Excel is capable of doing much more. Students will not only be able to summarize data, but also organize the data in a way that can be meaningfully presented to others. With PowerPivot, students will learn to organize, manipulate, and report on data in the best way possible. This tools combined with maximize your effectiveness when analyzing data.

This ILT Series course is designed to give experienced Excel users proficiency in creating procedures that run in response to specific events, working with control structures, developing user forms to accept or display data, validating the data entry in user forms, and debugging and handling errors in code.

This in-depth one-day course introduces ways to create and work with Pivot Tables to look, organize and summarizes, your data in a variety of ways.

You will learn how to use InfoPath to gather and share information by creating and implementing XML-based forms.

In our fast-paced digital world, the need to capture ideas, meeting notes, and to-do items is ever present. Microsoft® Office OneNote® 2016 provides a way for you to efficiently create and collect your notes in an electronic notebook.

Outlook 2016 is an instructor-led course manual that covers the basic concepts and skills to begin using Microsoft Outlook 2016: How to read and send e-mail, manage contacts, track tasks, and schedule appointments. The course also provides more advanced concepts and skills for Microsoft Outlook 2016 productivity: how to organize Outlook items, use advanced message properties, and collaborate with others. This course and the previous one map to the objectives of the Microsoft Office Specialist exam for Outlook 2016. Objective coverage is marked throughout the course.

PowerPoint 2016 Level 1 provides the basic concepts and skills that you need to start being productive with Microsoft PowerPoint 2016: How to create, navigate, format, and customize PowerPoint presentations. This course and the Level 2 course map to the objectives of the Microsoft Office exams for PowerPoint 2016. Objective coverage is marked throughout the course.

PowerPoint 2016 Level 2 provides advanced concepts and skills for PowerPoint 2016 power users: how to use advanced formatting features, and animation and transition techniques, add and format media, track corrections and work with multiple presentations, create custom slide shows, and work with security and sharing options. This course, along with the preceding one, maps to the objectives of the Microsoft Office Specialist exam for PowerPoint 2016.

Welcome to Microsoft® Project 2016: Part 1. This course is designed to familiarize you with the basic features and functions of Microsoft Project Professional 2016 so you can use it effectively and efficiently in a real-world environment.

Microsoft® Office Publisher 2016 is a desktop publishing software application capable of producing greeting cards, certificates, newsletters, and other printed publications. Publisher includes a large collection of templates that provide a great way to start a new publication. Publisher offers a large selection of "building blocks" that can be dragged into your documents, helping you to create page elements such as calendars, newsletter sidebars, and borders. Publisher integrates online sharing and mail merge features, which are handy when you need to send publications to a list of customers, and it's possible to export publications as HTML web pages or PDF documents. With a user-friendly interface, Publisher makes it easy to create and edit publications.

From the earliest eras of human existence, visual images have been used to represent knowledge, data, and information. Beginning with the Paleolithic cave paintings and continuing to today’s most complex computer networks, these images leverage the ability of the human brain to rapidly perceive patterns and trends from visual representations.

Word 2016 Level 1 Provides the basic concepts and skills to start being productive with Microsoft Word 2016: how to create, format, and set up a document, and how to add graphics and tables. This course, and the two that come after, map to the objectives of the Microsoft Office Specialist and Expert exams for Word 2016. Objective coverage is marked throughout the course.

This course will provide the concepts and skills to use some more advanced features of Microsoft Word 2016, including enhanced formatting, references, editing, and sharing, and saving to various formats. This course, and the two others in this series, map to the objectives of the Microsoft Office Specialist and Expert exams for Word 2016. Objective coverage is marked throughout the course.

Word 2016 Level 3 is an instructor-led course manual that covers advanced skills for Microsoft Word 2016 power users: advanced formatting features, document management, references, data fields and sources, macros, and forms. This course, and the two that precede it, maps to the Microsoft Office Specialist and Expert exams for Word 2016. Objective coverage is marked throughout the course.

Designed to assist paralegals, law clerks, attorneys and other court/judicial personnel in transitioning existing WordPerfect skills to the Microsoft Office 2013 platform.

You already know how to get Microsoft® Office Excel® to perform simple calculations and how to modify your workbooks and worksheets to make them easier to read, interpret, and present to others. But Excel is capable of doing so much more. To gain a truly competitive edge, you need to be able to extract actionable organizational intelligence from your raw data, and present it in a visual format that enables decision makers to view key trends and conclusions at a glance. And that's exactly what this course aims to help you do.

This is a five-day instructor-led training (ILT) course that targets the needs of IT professionals who take part in evaluating, planning, deploying, and operating Microsoft Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to set up an Office 365 tenant, including federation with existing user identities, and skills required to sustain an Office 365 tenant and its users.

Content is the most critical digital asset for every organization. In this course, you will learn how to plan, configure, and manage SharePoint Sites and OneDrive to enable modern content services that transform the content lifecycle. Specifically, this course discusses the modern SharePoint site structure, such as SharePoint hub sites. It provides best practices for the adoption and deployment of OneDrive within your organization. It also covers sharing, security, and monitoring in SharePoint and OneDrive in Microsoft 365. Additionally, you will learn how to manage user profiles and apps with proper permission settings. We will also discuss how to plan and configure Managed Metadata, Business Connectivity Services, and search allowing content to be found, consumed, and governed across Microsoft 365.

The business climate has changed. People want to communicate without collaborative barriers. Businesses want solutions that are both cost-effective and flexible. Organizations start to configure hybrid environments and migrate content to the cloud as the solution. In this course, you will learn how to deploy and configure the SharePoint Server 2019, designed to meet the demands of modern workstyles. You will also learn how to configure and manage various SharePoint service applications to prepare for a hybrid deployment. Then, you will learn how to plan and implement SharePoint hybrid scenarios that provide seamless users experience. Eventually, you will learn how to design the content migration process and available resources and tools to use while migrating content to SharePoint and OneDrive in Microsoft 365.

In this course, you will learn to evaluate, plan, deploy, and operate Microsoft Office 365 services, including its identities, dependencies, requirements, and supporting technologies. You will learn the skills required to set up and sustain an Office 365 tenant and users.

This course introduces you to the world of Microsoft 365 device management - from establishing Microsoft Intune, to enrolling devices to Intune, to monitoring the devices, to controlling what users can do from the enrolled devices by using conditional access policies. If you are already managing devices by using a traditional device management tool such as Configuration Manager, you will be interested to know how you can seamlessly move to modern management, in which devices are managed by Intune, and how you can benefit from new device management capabilities, such as compliance, conditional access, and Windows Autopilot to deploy new devices from the cloud.

In this course you will learn about the architecture of the modern messaging infrastructure with Exchange Server and Exchange Online and how to deploy messaging in different scenarios and organizations. You will be guided through the initial deployment process and introduced to the messaging management tools.

You will learn how to create and manage different types of recipients, and how to create and manage Exchange Server mailbox databases, which serve as storage locations for all messaging data. Finally, you will be introduced to messaging infrastructure organizational settings, such as how to manage authentication for your messaging environment, how to configure quotas for users in the organization, and how to configure organization sharing with federation.

This course is designed for IT Professionals who deploy and manage the messaging infrastructure for Microsoft 365 in their organization.
This is the first in a series of five courses for the Microsoft 365 Messaging Administrator. This course helps learners prepare for the Microsoft 365 Certified: Planning and Configuring a Messaging Platform exam (MS-200).

This course introduces you to the world of hybrid messaging. You will learn how to deploy a hybrid environment for your Exchange organization and how to migrate mailboxes to Exchange Online. You will begin by examining available mailbox migration options, and then focus on planning for a hybrid deployment. Finally, you will learn how to implement and troubleshoot a hybrid deployment.

Help protect against credential compromise with identity and access management. In this course you will learn how to secure user access to your organization’s resources. Specifically, this course covers user password protection, multi-factor authentication, how to enable Azure Identity Protection, how to configure Active Directory federation services, how to setup and use Azure AD Connect, and introduces you to Conditional Access.

The Managing Microsoft Teams course is designed for persons who are aspiring to the Microsoft 365 Teams Admin role. Microsoft Teams admins configure, deploy, and manage Office 365 workloads for Microsoft Teams that focus on efficient and effective collaboration and communication in an enterprise environment.

Learn how with Windows PowerShell 3.0, you can remotely manage single or multiple Windows-based servers and automate day-to-day management and administration tasks.

This course will expand and build upon the knowledge already acquired in course 10961B and focus on building more scalable and usable Windows PowerShell scripts for use in your organization by building your own Windows PowerShell tools. Learn about areas such as the creation of advanced functions, script modules, advanced parameters attributes and controller scripts.

Get hands-on instruction and practice administering Active Directory technologies in Windows Server 2012 and Windows Server 2012 R2 in this 5-day Microsoft Official Course.

This five-day course is designed primarily for IT professionals who have some experience with Windows Server. It is designed for professionals who will be responsible for managing storage and compute by using Windows Server 2016, and who need to understand the scenarios, requirements, and storage and compute options that are available and applicable to Windows Server 2016.

This 5-day classroom-based course provides the fundamental networking skills required to deploy and support Windows Server 2016 in most organizations. It covers IP fundamentals, remote access technologies, and more advanced content including software defined networking.

This five-day instructor-led course teaches IT Pros how to deploy and configure Active Directory Domain Services (AD DS) in a distributed environment, how to implement Group Policy, how to perform backup and restore, and how to monitor and troubleshoot Active Directory–related issues with Windows Server 2016. Additionally, this course teaches how to deploy other Active Directory server roles such as Active Directory Federation Services (AD FS) and Active Directory Certificate Services (AD CS).

This five-day, instructor-led course explains how to implement and configure new Windows Server 2016 features and functionality. This course is for information technology (IT) professionals who want to upgrade their technical skills from Windows Server 2008 or Windows Server 2012 to Windows Server 2016.

This five-day, instructor-led course teaches IT professionals how they can enhance the security of the IT infrastructure that they administer. This course begins by emphasizing the importance of assuming that network breaches have occurred already, and then teaches you how to protect administrative credentials and rights to ensure that administrators can perform only the tasks that they need to, when they need to.

In this class, students will learn to describe Azure architecture components including infrastructure, tools and portals, implement and manage virtual networking within Azure and to connect to on-premises environments, plan and create Azure virtual machines and more!

Gain the necessary knowledge for designing Azure AI solution by building a customer support chat Bot using artificial intelligence from the Microsoft Azure platform including language understanding and pre-built AI functionality in the Azure Cognitive Services.

This course teaches IT Professionals how to manage their Azure subscriptions, create and scale virtual machines, implement storage solutions, configure virtual networking, back up and share data, connect Azure and on-premises sites, manage network traffic, implement Azure Active Directory, secure identities, and monitor your solution.

This course teaches IT Professionals how to manage their Azure subscriptions, secure identities, administer the infrastructure, configure virtual networking, connect Azure and on-premises sites, manage network traffic, implement storage solutions, create and scale virtual machines, implement web apps and containers, back up and share data, and monitor your solution.

This course teaches developers how to create end-to-end solutions in Microsoft Azure. Students will learn how to implement Azure compute solutions, create Azure Functions, implement and manage web apps, develop solutions utilizing Azure storage, implement authentication and authorization, and secure their solutions by using KeyVault and Managed Identities. Students will also learn how to connect to and consume Azure services and third-party services, and include event- and message-based models in their solutions. The course also covers monitoring, troubleshooting, and optimizing Azure solutions.

This course provides the knowledge and skills to design and implement DevOps processes and practices. Students will learn how to plan for DevOps, use source control, scale Git for an enterprise, consolidate artifacts, design a dependency management strategy, manage secrets, implement continuous integration, implement a container build strategy, design a release strategy, set up a release management workflow, implement a deployment pattern, and optimize feedback mechanisms.

In this course students will gain the knowledge and skills needed to implement security controls, maintain the security posture, and identify and remediate vulnerabilities by using a variety of security tools. The course covers scripting and automation, virtualization, and cloud N-tier architecture.

This two-day course will provide foundational level knowledge on cloud concepts; core Azure services; security, privacy, compliance, and trust; and Azure pricing and support.

Learn how to operate machine learning solutions at cloud scale using Azure Machine Learning. This course teaches you to leverage your existing knowledge of Python and machine learning to manage data ingestion and preparation, model training and deployment, and machine learning solution monitoring in Microsoft Azure.

In this course, the students will implement various data platform technologies into solutions that are in-line with business and technical requirements, including on-premises, cloud, and hybrid data scenarios incorporating both relational and NoSQL data. They will also learn how to process data using a range of technologies and languages for both streaming and batch data.

The students will also explore how to implement data security, including authentication, authorization, data policies, and standards. They will also define and implement data solution monitoring for both the data storage and data processing activities. Finally, they will manage and troubleshoot Azure data solutions which includes the optimization and disaster recovery of big data, batch processing, and streaming data solutions.

In this course, the students will design various data platform technologies into solutions that are in line with business and technical requirements. This can include on-premises, cloud, and hybrid data scenarios which incorporate relational, NoSQL, or Data Warehouse data. They will also learn how to design process architectures using a range of technologies for both streaming and batch data. The students will also explore how to design data security, including data access, data policies, and standards. They will also design Azure data solutions, which includes the optimization, availability, and disaster recovery of big data, batch processing, and streaming data solutions.

This course provides students with the knowledge and skills to administer a SQL Server database infrastructure for cloud, on-premises and hybrid relational databases and who work with the Microsoft PaaS relational database offerings. Additionally, it will be of use to individuals who develop applications that deliver content from SQL-based relational databases.

This five-day course will provide students with the key knowledge required to deploy and configure Microsoft Azure Stack. Using hands-on labs, students will learn the following: the key features and functionality of Microsoft Azure Stack, the differences between Microsoft Azure Stack, Microsoft Azure and Windows Azure Pack, and much more!

This three-day MTA Training course helps you prepare for Microsoft Technology Associate Exam 98-369, and build an understanding of these topics: The cloud, enabling, using and configuring cloud services, supporting cloud users, and administering Office 365 and Microsoft Intune. This course leverages the same content as found in the Microsoft Official Academic Course (MOAC) for this exam.

The focus of this three-day instructor-led Microsoft Training course is on designing and implementing cloud data platform solutions with the Microsoft Data Platform by using SQL Server on-premises, hybrid and cloud data platform solutions. It describes how to design and implement and optimize workloads in hybrid scenarios with both on-premises and Microsoft Azure cloud-based solutions, and how to implement high availability and disaster recovery solutions.

This five-day, instructor-led course will provide you with the knowledge and skills to configure and manage an Exchange Server 2010 messaging environment.

This 5-day instructor-led course teaches IT professionals how to administer and support Exchange Server 2016. Students will learn how to install Exchange Server 2016, and how to configure and manage an Exchange Server environment. The course covers how to manage mail recipients and public folders, including how to perform bulk operations using Exchange Management Shell.

This course provides experienced Exchange Server administrators with the knowledge to design and implement an Exchange Server 2016 messaging environment. Students will learn how to design and configure advanced components in an Exchange Server 2016 deployment such as site resiliency, advanced security, compliance, archiving, and discovery solutions.

You will use, create, and edit content in a team website. You will also create and perform basic management of a team site using SharePoint Foundation 2010.

This course is designed for individual contributors or departmental staff in a variety of job roles, such as administrative assistants, functional or operations managers, with basic SharePoint skills, and who have the responsibility for managing SharePoint sites as an enabling technology within their workgroups.

Learn to use SharePoint Designer to create and customize SharePoint sites, enhance the look and feel of a SharePoint site, and create dynamic pages using Web Parts and workflows

This instructor-led course provides students with the necessary knowledge to develop Scorecards and Dashboards using PerformancePoint 2010 in their own work environment. The course covers design theory, different types of dashboards, planning, deployment and security.

Microsoft® SharePoint® Designer 2013 provides a code-free environment to access data types and build custom SharePoint applications. .

In this course, students learn core skills that are common to almost all SharePoint development activities.

This course provides SharePoint developers the information needed to implement SharePoint solutions using Enterprise Search, Managed Metadata Service (MMS), Business Connectivity Services (BCS), Enterprise Content Management (ECM), Web Content Management (WCM), Social Computing features & SharePoint Apps.

This five-day course will provide you with the knowledge and skills to plan and administer a Microsoft SharePoint 2016 environment. The course teaches you how to deploy, administer, and troubleshoot your SharePoint environment. This course also provides guidelines, best practices, and considerations that help you optimize your SharePoint deployment.

This five-day course will teach you how to plan, configure, and manage the advanced features in a SharePoint 2016 environment. The special areas of focus for this course include implementing high availability, disaster recovery, service application architecture, and Microsoft Business Connectivity Services. This course also focuses on social computing features, productivity, and collaboration platforms and features.

This course delivers the complete site owner story from start to finish in an engaging and practical way to ensure you have the confidence to plan and create new sites or manage your existing sites in SharePoint Online.

This course will introduce the audience to SharePoint Online Administration in Office 365 and explain and demonstrate the configuration options for SharePoint Online. The course is appropriate for existing SharePoint on-premises administrators and new administrators to Office 365 who need to understand how to correctly setup SharePoint Online for their company. The course will also help SharePoint on-premise administrators understand the differences between SharePoint on-premises and SharePoint Online.

In this course, you will learn how to create, configure, and manage a SharePoint team site so that your team or organization can share information and collaborate effectively, manage the flow of digital information, automate business processes, and meet records management needs.

In many professional environments today, people work collaboratively in teams. Information technology and applications facilitate this by allowing people to easily share, access, edit, and save information. Microsoft® SharePoint® 2016 is a platform specifically designed to facilitate collaboration, allowing people to use familiar applications and Web-based tools to create, access, store, and track documents and data in a central location.

This 5-day instructor led course provides students with the technical skills required to write basic Transact-SQL queries for Microsoft SQL Server 2014.

This five-day instructor-led course provides students with the knowledge and skills to maintain a Microsoft SQL Server 2014 database.

This course describes how to implement a data warehouse platform to support a BI solution.

This 5-day instructor-led course introduces SQL Server 2014 and describes logical table design, indexing and query plans.

The focus of this five-day instructor-led course is on planning and implementing enterprise database infrastructure solutions by using SQL Server 2014 and other Microsoft technologies.

The focus of this five-day instructor-led course is on creating managed enterprise BI solutions.

This five-day instructor-led course teaches students how to implement self-service Business Intelligence (BI) and Big Data analysis solutions using the Microsoft data platform.

Builder 3.0. The training environment includes SQL 2008R2, SQL Express 2012 and SQL 2012 Standard and Enterprise so that the students can utilize Report Builder 3.0 and generate reports from multiple sources to investigate the different features of each release.

This three-day instructor-led course is aimed at people looking to move into a database professional role or whose job role is expanding to encompass database elements. The course describes fundamental database concepts including database types, database languages, and database designs.

This three-day instructor-led course provides students moving from earlier releases of SQL Server with an introduction to the new features in SQL Server 2016.

This course is designed to introduce students to Transact-SQL. It is designed in such a way that the first three days can be taught as a course to students requiring the knowledge for other courses in the SQL Server curriculum. Days 4 & 5 teach the remaining skills required to take exam 70-761.

This five-day instructor-led course provides students with the knowledge and skills to develop a Microsoft SQL Server 2016 database.

The course focuses on teaching individuals how to use SQL Server 2016 product features and tools related to developing a database.

This five-day instructor-led course provides students who administer and maintain SQL Server databases with the knowledge and skills to administer a SQL server database infrastructure. Additional it will be of use to individuals who develop applications that deliver content from SQL Server databases.

This course is designed to teach students how to provision SQL Server databases both on premise and in SQL Azure.

This 5-day instructor led course describes how to implement a data warehouse platform to support a BI solution. Students will learn how to create a data warehouse with Microsoft® SQL Server® 2016 and with Azure SQL Data Warehouse, to implement ETL with SQL Server Integration Services, and to validate and cleanse data with SQL Server Data Quality Services and SQL Server Master Data Services.

This three-day instructor-led course is aimed at database professionals who fulfill a Business Intelligence (BI) developer role. This course looks at implementing multidimensional databases by using SQL Server Analysis Services (SSAS), and at creating tabular semantic data models for analysis with SSAS.

This three-day instructor-led course teaches students how to implement a SQL Server 2016 Reporting Services solution for data analysis in an organization. The course discusses how to use the Reporting Services development tools to create and manage reports and implement self-service BI solutions.

In this course, the students will explore the objectives of data platform modernization and how it is suitable for given business requirements. They will also explore each stage of the data platform modernization process and define what tasks are involved at each stage, such as the assessment and planning phase. Students will also learn the available migration tools and how they are suitable for each stage of the data migration process. The student will learn how to migrate to the three target platforms for SQL based workloads; Azure Virtual Machines, Azure SQL Databases and Azure SQL Database Managed Instances.

This four-day instructor-led course provides students who manage and maintain SQL Server databases with the knowledge and skills to performance tune and optimize their databases.

This three-day instructor-led course is aimed at database professionals who manage Business Intelligence (BI) operations. This course looks at various options that provide the ability of business users to analyze data and share their findings, starting with managed BI data sources and expanding to personal and external/public data sources.
Class works well in tandem with MS 10989: Analyzing Data with Power BI.

This four-day instructor-led course provides students with the knowledge and skills to capitalize on their skills and experience as an Oracle DBA to manage a Microsoft SQL Server system. This course provides training for Oracle DBA to compare and contrast Oracle database management to SQL Server database management.

This course equips students with the skills they require to deploy and configure System Center 2012 R2 Operations Manager.

This five day course will provide students with the key knowledge required to deploy and configure System Center 2012 R2 Service Manager.

Learn how to install and configure Microsoft System Center 2012 R2 Virtual Machine Manager and manage enterprise datacenter resources with this five-day course. This course is part two in a series of two courses that provides the skills and knowledge necessary to implement an enterprise virtualization solution.

This five-day course describes how to use Configuration Manager and its associated site systems to efficiently manage network resources. In this five-day course, you will learn day-to-day management tasks, including how to manage applications, client health, hardware and software inventory, operating system deployment, and software updates by using Configuration Manager.

This is a two-day instructor-led training (ILT) course that describes the integration of various online cloud services with Microsoft System Center Configuration Manager. This course covers integration with online services such as Microsoft Store for Business, Microsoft Office 365, and Microsoft Azure. It also describes how to manage mobile devices by using methods such as on-premises mobile device management and Exchange Server integration.

This five-day course explains how to implement and manage virtualization infrastructure in a software-defined datacenter by using System Center 2016 Virtual Machine Manager. The course also describes how to monitor the infrastructure by using System Center Operations Manager and protect it by using Data Protection Manager.

This three-day MTA Training course helps you prepare for Microsoft Technology Associate Exam 98-361, and build an understanding of these topics: Core Programming, Object-Oriented Programming, General Software Development, Web Applications, Desktop Applications, and Databases.

This course helps you prepare for Microsoft Technology Associate Exam 98-362, and build an understanding of these topics: Windows Programming Basics, Creating Windows Forms Applications, Creating Windows Services Applications, Accessing Data in a Windows Forms Application, and Deploying a Windows Application.

This course helps you prepare for Microsoft Technology Associate Exam 98-363, and build an understanding of these topics: Programming Web Applications, Working with Data and Services, Troubleshooting and Debugging Web Applications, Working with Client-Side Scripting, and Configuring and Deploying Web Applications.

This course helps you prepare for Microsoft Technology Associate Exam 98-372, and build an understanding of these topics: .NET Framework Concepts, Namespaces and Classes in the .NET Framework, .NET Code Compilation, I/O Classes in the .NET Framework, Security, .NET Languages, and Memory Management.

This three-day MTA Training course helps you prepare for Microsoft Technology Associate Exam 98-375, and build an understanding of these topics: Manage the Application Life Cycle, Build the User Interface by Using HTML5, Format the User Interface by Using CSS, Code by Using JavaScript. This course leverages the same content as found in the Microsoft Official Academic Course (MOAC) for this exam.

In this 5-day course, students will learn the basics of computer programming through the use of Microsoft Visual Studio 2013 and either the Visual C# or Visual Basic programming languages.

In this course, experienced developers who know the basics of Windows Forms development gain more advanced Windows Client design and development skills.

In this course, students will learn to develop advanced ASP.NET MVC applications using .NET Framework 4.5 tools and technologies.

In this course, students will learn how to design and develop services that access local and remote data from various data sources.

This course provides an introduction to HTML5, CSS3, and JavaScript. This course helps students gain basic HTML5/CSS3/JavaScript programming skills.

This training course teaches developers the programming skills that are required for developers to create Windows applications using the C# language.

This three-day instructor-led course provides participants with the knowledge and skills to develop distributed applications using WCF 4 and Microsoft Visual Studio 2010.

In this course, students will learn to develop advanced ASP.NET MVC and Web Forms applications using .NET Framework 4 tools and technologies.

In this course, experienced developers who know the basics of data access (CRUD) in Windows client and Web application environments will learn to optimize their designs and develop better performing data access code by using the ADO.NET Entity Framework, LINQ, WCF Data Services, the Sync Framework, and ADO.NET.

The course focuses on C# program structure, language syntax, and implementation details with .NET Framework 4.0. This course describes the new enhancements in the C# 4.0 language by using Visual Studio 2010.

This course teaches you Visual Basic language syntax, program structure, and implementation by using Microsoft Visual Studio 2010 and the Microsoft .NET Framework 4.

In this course, students will learn essential programming skills and techniques that are required to develop Windows Store apps.

This course will teach you advanced programming practices and techniques that will help you develop Windows Store apps.

This class is an introduction to cloud computing and specifically Microsoft's public cloud offering in Windows Azure. Windows Azure has been described by Microsoft as an operating system for "the cloud".